What are the responsibilities and job description for the Certified Medical Assistant - Chronic Care Management (CCM) position at CROSS COUNTY MEDICAL CARE?
Certified Medical Assistant – Chronic Care Management (CCM)
We are seeking a compassionate, organized, and motivated Certified Medical Assistant (CMA) to join our growing Chronic Care Management team. This role focuses on supporting patients with chronic medical conditions through ongoing communication, care coordination, education, and follow-up.
The ideal candidate is detail-oriented, comfortable communicating with patients by phone, and passionate about improving long-term patient outcomes.
Responsibilities
- Conduct monthly patient outreach calls for Chronic Care Management services
- Document patient interactions accurately in the electronic medical record (EMR)
- Assist with care coordination, medication reconciliation, and appointment scheduling
- Monitor and track patient care plans and follow-up needs
- Communicate with providers regarding patient concerns or changes in condition
- Support compliance with CMS CCM program requirements
- Educate patients regarding chronic disease management and preventive care
- Maintain confidentiality and HIPAA compliance at all times
Qualifications
- Current Certified Medical Assistant (CMA) certification required
- High school diploma or equivalent required
- Prior experience in primary care, internal medicine, family medicine, or chronic care management preferred
- Strong telephone communication and customer service skills
- Experience with EMR systems preferred , eClinicalWorks a plus (ECW)
- Ability to multitask and work independently
- Bilingual candidates encouraged to apply
Preferred Skills
- Knowledge of Medicare Chronic Care Management programs
- Experience with remote patient communication and care coordination
- Strong organizational and documentation skills
Schedule
- Full-time / Part-time
- Monday–Friday
- Office-based
Benefits
- Competitive compensation
- Paid time off
- Retirement benefits if qualified
- Professional development opportunities
To apply, please submit your resume and contact information.
Salary : $20