Server at Warren Street Hotel

We seek eager individuals to join our Wonderful Food & Beverage team. The ideal candidates will be trained professionals who can provide top-level
service, to match the cuisine level and product quality we serve. We are looking for individuals who communicate well, are dependable, and enthusiastic. The candidates will have a passion for food and beverage equally, and understand how to read a guest properly to ensure quality service, leaving a lasting impression and memorable experience.  

DUTIES AND RESPONSIBILITIES:

• Greet guests warmly and promptly.
• Present menus, explain and actively promote daily specials, and answer questions about food and beverage offerings.
• Take food and beverage orders accurately, upselling when appropriate, and making recommendations based on guest preferences and any dietary restrictions.
• Builds rapport with customers to facilitate a memorable dining experience and boost restaurant sales, staying current with each seasonal menu.
• Have a comprehensive knowledge of the menu and wine list, always aiming to memorize the menu.
• Ensure timely and accurate order delivery by inputting information correctly into Micros, and communicating effectively with kitchen and bar staff about any requests or notes.
• Take all necessary steps to ensure appropriate timing and steps of service. 
• Maintain a clean and inviting dining area by clearing plates and all serving areas.
• Check-in with guests regularly to ensure satisfaction and promptly address any concerns.
• Report any guest complaints immediately to the Manager/ Supervisor.
• Process payments promptly, accurately, and efficiently.
• Collaborate with colleagues to provide a seamless dining experience for all guests.
• Practice and promote teamwork by assisting fellow servers, back servers, and colleagues whenever necessary and when time is available during service.
• Ensure all allergy procedures are followed in the event of a guest allergy, be prepared to respond to questions about ingredients and ask questions to ensure understanding the details of any ingredient restrictions.
• Carry out daily side work assignments without exception.
• Adhere to all safety, sanitation, and food handling procedures.
• Understand and adhere to New York City Health Department standards and regulations
• Ensure mise en place is always ready to facilitate guest service. 
• Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience. 
• Work effectively and efficiently while maintaining high levels of service during periods of heavy volume of service and increased pressure. 
• Communicate consistently and accurately with other departments of the hotel. 
• Promote other Firmdale Hotels and restaurants

PHYSICAL REQUIREMENTS;

• Be able to stand for a complete 8-hour shift, 5 days a week. 
• Ability to read, review, enter, and retrieve information from, and into a Point of Sale System, preferably Micros. 
• Able to use a computer keyboard and mouse and telephone system. 
• Ability to communicate both written and verbal and use systems to document activities.
• Visual acuity to see restaurant menus and Micros screens, take customer orders, review customer bills and smoothly navigate dining room, kitchen, and other restaurant areas.
• Ability to balance dishes, bend, stoop, and reach to place and retrieve plates, glassware and other serving items.
• Can multitask with a keen sense of attention to detail to make certain tables are served and bussed properly. 
• Demonstrates the basics of polishing, marking, spot-checking, and crumbing tables.
• Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays. 
• Ability to lift up to 25 pounds.

EXPERIENCE/EDUCATION;

• 2 years of experience as a restaurant server in a fine dining environment.
• Ability to communicate verbally and in writing using systems to update room status. 
• A demonstrated passion for and strong knowledge of food and beverage (wine and champagne knowledge a plus).
• Experience upselling a product.
• Must understand how to use a POS program such as Micros, Aloha, or POSitouch.

EMPLOYEE BENEFITS:

• Paid vacation, sick and personal days  
• Health, dental, vision, and life insurance plans 
• Commuter benefits  
• Holiday staff parties and staff appreciation events  
• In-house uniform dry cleaning services  
• Employee meals while on duty 
• Departmental and company-wide incentive programs