Room Attendant at The Whitby

Summary of Position:

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details in guest rooms and throughout the hotel.

DUTIES AND RESPONSIBILITIES:

• Work efficiently to ensure guest room cleaning is completed on time.
• Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements.
• Make bed as per Firmdale SOP’S.
• Be knowledgeable of all the different types of beds and linen, to be used accordingly.
• Replace guest supplies and towels as per Firmdale’s SOP’s.
• Bring rejected or abused linen to the attention of the Floor Manager.
• Report immediately any damages or maintenance issues to the Floor Manager.
• Inform the Floor Manager, Head of Housekeeping, or Assistant, and immediately log any lost property items found in guest rooms or any public areas.
• Understand the Do Not Disturb (DND) procedure.
• Ensure that rooms not serviced are reported to the Floor Manager.
• Ensure the security of any assigned guest room keys.
• Follow the security procedure to protect both the guest and the hotel property.
• Be highly attentive to small details.
• Work as part of a team, assisting others when requested.
• Practice good communication with the Floor Manager, Head of Housekeeping, and Assistant.
• Demonstrate etiquette and standards in Firmdale Housekeeping SOPs.
• Consistently demonstrate Firmdale standards of customer service.
• Ensure your pantry is clean.
• Liaise with the linen porters regarding the linen and equipment needed in the pantry.
• Respond to all guest requests and report them to the Floor Manager.
• Check just before the end of your shift if any rooms require service. 
• Be knowledgeable of hotel's fire and emergency procedures.
• Maintain a clean, hazard-free work environment at all times.
• Keep corridors, stairways all public and work areas clean and tidy at all times.
• Maintain a high standard of personal hygiene and appearance at all times.
• Have thorough knowledge of the hotel and the company.
• Carry out any other reasonable duty to assist in the smooth running of the company.

PHYSICAL REQUIREMENTS;

• Ability to bend and twist and push and pull furniture.
• Ability to lift up to 25 pounds.
• Ability to work with cleaning chemicals and materials

EXPERIENCE/EDUCATION;

• 2 years of experience cleaning in a hospitality and/or residential setting or a passion for cleaning and attention to details. 
• Ability to communicate verbally and in writing using systems to update room status. 

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

Be inspired by Firmdale, www.firmdalehotels.com 

And learn more about the New York hotels https://www.firmdalehotels.com/hotels/new-york/

Find out why we inspire employees to Love What You Do https://www.firmdalehotels.com/b/careers/love-what-you-do/