What are the responsibilities and job description for the Minibar Attendant at The Whitby Hotel position at Crosby Hotel LLC?
Position Summary
The Minibar Attendant is responsible for accurately stocking, reporting, itemizing, and cleaning the minibars in guest rooms. The Minibar Attendant takes inventory and restocks guest room minibars on a daily basis and processes the guests’ charges for the items used.
Key Responsibilities
Minibar Operations
- Accurately stock, itemize, and clean guest room minibars daily.
- Take inventory, process guest charges for consumed items, and ensure accurate posting.
- Ensure rotation of minibar products and maintain proper presentation standards.
- Collaborate with housekeeping and other departments to ensure seamless service
- Promote other Firmdale Hotels and restaurants, and practice upselling techniques where appropriate.
- Identify and report discrepancies, damages, or missing items to management
- Maintain organized stock areas and assist with ordering and replenishment
- Follow all food safety, hygiene, and allergy protocols
Guest Service & Teamwork
- Deliver the highest level of customer service with professionalism and courtesy.
- Display appropriate telephone etiquette and effective communication at all times.
- Support other team members and assist with departmental duties as required.
- Take responsibility for punctuality, organization, and maintaining a clean workspace.
Requirements & Qualifications
- Strong knowledge in food and beverage (wine and champagne knowledge is a plus)
- Must understand how to use POS programs such as Micros
- Must be open to working AM/PM shifts, weekdays, weekends, and holidays
- Strong attention to detail and organizational skills
- Ability to manage inventory and track stock levels accurately
- Ability to perform manual handling and physical tasks
- HOTSOS knowledge preferred
- To take personal responsibility for punctuality
Key Competencies
- Problem-solving
- Integrity and accountability
- Team collaboration
Working Conditions
- Frequent standing, walking, lifting, and handling of stock
- Work in storage areas, guest rooms, and service spaces
- Flexible schedule including weekends and holidays
Employee Benefits
- Paid vacation, sick, and personal days
- Health, dental, vision, and life insurance plans
- Commuter benefits
- Holiday staff parties and staff appreciation events
- In-house uniform dry cleaning services
- Employee meals while on duty
- Departmental and company-wide incentive programs
Salary : $22 - $24