Crosby Bar Floor Supervisor at Crosby Street Hotel

Food & Beverage Supervisor (Exempt)Location: Crosby Street Hotel – New York, NYDepartment: Food & BeverageReports to: Food & Beverage ManagerAbout Crosby Street HotelCrosby Street Hotel is an award-winning, 86-room luxury hotel in the heart of SoHo, part of the internationally acclaimed Firmdale Hotels. Renowned for its bold design by Kit Kemp and exceptional personalized service, the hotel features a vibrant restaurant and bar, private event spaces, and a state-of-the-art screening room.At Firmdale Hotels, we are committed to creating unique guest experiences while fostering a culture where our team members feel valued, supported, and inspired to grow.Position SummaryReporting to the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing the daily operation and service standards across all Food & Beverage outlets, including the restaurant, bar, in-room dining, and hotel amenity spaces. This role plays a key leadership function in delivering exceptional guest experiences, supporting banquet and special event operations, and driving operational and financial performance.The ideal candidate is a hands-on leader who thrives in a luxury environment, demonstrates strong operational expertise, and inspires excellence within their team.Schedules may vary based on business needs and include evenings, weekends, holidays, and special events.Key ResponsibilitiesGuest Experience & OperationsLead daily service operations, ensuring the highest luxury hospitality standardsMaintain a strong presence on the floor, supporting team members and engaging with guestsAnticipate guest needs and deliver personalized, intuitive serviceHandle guest concerns professionally, ensuring prompt resolution and follow-upEnsure team awareness of VIP guests and special requestsContinuously evaluate and enhance service standards and operational efficiencyBanquet & Special Event LeadershipSupport the planning and execution of private events, banquets, and special functionsOversee event setup, service flow, staffing, and breakdownCollaborate with culinary, events sales, and hotel leadership to ensure seamless executionAct as floor leader during events to ensure exceptional service and operational excellenceTeam Leadership & DevelopmentLead, coach, and motivate service team members to achieve excellenceConduct daily briefings, training, and performance coachingAssist with recruitment, onboarding, and retention of high-performing team membersEnsure proper staffing levels and adherence to service standardsFoster a positive, professional, and collaborative work environmentFinancial & Administrative OversightSupport labor management, scheduling, and payroll reviewAssist with inventory management and cost control initiativesEnsure accurate reporting, cash handling, and operational documentationSupport departmental revenue goals while maintaining luxury service standardsEnsure compliance with all company policies and NYC health and safety regulationsQualificationsMinimum 2 years of Food & Beverage leadership experience in a luxury hotel or fine dining restaurantBanquet and private event experience strongly preferredStrong leadership, communication, and organizational skillsExperience with POS systems (Micros, Aloha, or similar)Proficiency in Microsoft OfficeNYC Food Handler’s Certificate required (or ability to obtain)TIPS certification preferredPassion for hospitality and commitment to excellenceWhat We OfferComprehensive medical, dental, and vision insurancePaid time off, including vacation, personal days, and holidaysTransit benefit programStaff Meals on shift Career development and growth opportunities within Firmdale Hotels, including annual education reimbursementIn house uniform cleaning services Staff appreciation events and programs Departmental and company-wide incentive opportunities

Salary : $70,000 - $75,000