What are the responsibilities and job description for the Front of House Manager position at Crookedhammockbrewery?
Front of House Manager
Job Description
Summary of Position: At Crooked Hammock Brewery, we don’t just serve food and brew beer; we create experiences. As our Front of House Manager, you’ll be at the heart of it all, leading our team, shaping the guest experience, and bringing that signature Hammock hospitality to life every single day. You’ll guide the front-of-house crew through busy nights, high-fives, and unexpected moments, making sure each shift runs smoothly and every guest leaves smiling (and probably already planning their next visit). This is a hands-on leadership role for someone who loves people, thrives in the hustle, and believes that great service starts with great teamwork. Must Enjoy the Ride!
Duties & Responsibilities:
- Be the heartbeat of the front-of-house team — build, train, coach, and celebrate your crew.
- Lead by example with genuine hospitality, energy, and professionalism on every shift.
- Reinforce our “How We Roll” philosophy through hiring, onboarding, and development.
- Empower the team with clear goals, strong communication, and consistent feedback.
- Create a fun, supportive, and inclusive work environment where people want to grow.
- Represent the brand in the local community and be a true ambassador of the Hammock vibe.
- Manage the day-to-day rhythm of the restaurant and keep things running like a well-oiled tap line.
- Balance labor and costs with guest experience front and center.
- Partner with the culinary and bar teams to ensure seamless service and killer execution.
- Uphold all safety, sanitation, and compliance standards (ServSafe certified a plus).
- Respond to guest feedback with care and creativity — turn challenges into comebacks.
- Support the GM in reporting, payroll, inventory, and operational initiatives.
- Protect our people, guests, and assets by maintaining a safe and secure environment.
- Set the tone for high standards in hospitality and presentation.
- Stay current on trends in food, beer, and guest experience.
- Bring new ideas to the table and help elevate the brand as we continue to grow.
- Live the Hammock brand and be a brand ambassador, making decisions in the best interest of CHB at all times
Qualifications:
- College degree is preferred. Degree in hotel/restaurant management is desirable;
- 3 years relevant experience;
- A combination of practical experience and education will be considered as an alternative;
- Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports;
- Must possess a valid driver’s license and have reliable transportation;
- Must be eligible to work in the United States;
- ServSafe certified preferred;
- Flexibility of schedule to assume responsibilities as needed, ability to balance personal & professional life;
- Must work nights and weekends;
- Professional appearance, punctual, reliable;
- Hospitality soul with guest friendly demeanor;
- Exhibit a sense of urgency and be able to work in very fast paced environment;
- Advanced written, verbal, and non-verbal communication skills;
- Well organized;
- Advanced leadership qualities and a desire to improve;
- Proficiency in basic computer applications, word processing, spreadsheet, internet, POS;
- Frequently walk and occasionally bend over, twist, kneel, climb, stoop and crouch.
- This position requires the ability to lift up to 55 pounds and maneuver 170 pounds as well as climbing up and down stairs quite frequently during shifts
Compensation: This position starts at $55,000/year and offers benefits and awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe!
- Benefits for our salaried team - PTO & vacation, health insurance, & wellness resources
- Unlimited growth potential
- Travel opportunities
- Team events & outings like our recent ski trip to the Poconos
- Local lifestyle perks like paddleboarding & kayaking discounts
- Employee appreciation events & seasonal parties
- Professional leadership development and continuous coaching, training, and mentorship
- Food, beverage & retail discounts