What are the responsibilities and job description for the Triage Nurse position at croihealth?
Why Croí Health?
Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart.
Join us and make a difference every day—because here, caring is more than what we do, it’s who we are.
Join Our Growing Team
Croí Health is seeking an experienced, compassionate, and detail-oriented Licensed Practical Nurse (LPN) to join our team as a Triage & Wellness Nurse.
In this vital role, you will serve as a key point of contact for patients, families, physicians, and clinical staff by managing live triage calls, coordinating communication, documenting critical information, and supporting patient wellness through outreach and follow-up calls.
If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing exceptional customer service and patient support, we'd love to hear from you.
Schedule: Full-Time, 40 hours per week, onsite in Norwell
Compensation: 35.00 - 42.00 per hour based on experience
How You'll Make an Impact
- Answer and manage live triage and physician telephone lines, ensuring timely and accurate communication with clinical staff.
- Assess incoming calls and appropriately route information from physicians, patients, caregivers, and family members to the appropriate clinical manager or team member.
- Conduct wellness calls to patients for appointment reminders, follow-up care, patient education, and general well-being checks.
- Coordinate, document, and communicate laboratory results to clinicians, physicians, patients, and family members as directed.
- Serve as a communication liaison between patients, referral sources, physicians, and internal clinical teams.
- Maintain accurate and timely documentation within agency systems.
- Support quality assurance initiatives and maintain established service standards.
- Assist in reviewing, analyzing, and tracking clinical referral and patient data as needed.
- Ensure compliance with all agency policies, regulatory requirements, and quality standards.
- Perform additional duties and special projects as assigned.
What You'll Bring to the Team
- Current Massachusetts LPN License in good standing
- Graduate of an accredited Licensed Practical Nursing (LPN) program
- Minimum of five (5) years of recent nursing experience
- Minimum of three (3) years of community health or home health experience preferred
- Knowledge of Medicare and Managed Care regulations and processes
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Outstanding customer service and interpersonal skills
- Ability to effectively prioritize, problem-solve, and multitask in a fast-paced environment
- Strong analytical and troubleshooting abilities
- Proficiency with computers, electronic medical records, and keyboarding
- Ability to communicate professionally and compassionately with patients, families, physicians, and staff
Why You'll Love Working Here
- Meaningful work that directly supports patients, families, and clinical teams
- Collaborative and mission-driven culture
- Opportunity to make an impact without extensive travel
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Long-Term Disability Insurance
- Generous Paid Time Off (PTO)
- 401(k) with Company Match
- Tuition Reimbursement Program
- Scholarship Opportunities
- Supportive Leadership Team
- Professional Development and Growth Opportunities
At Croí Health, you'll be part of a team that values compassion, collaboration, and excellence in patient care. Join us and help ensure our patients receive the support and coordination they need every step of the way.
Croí Health complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.