Brand and Retail Operations Coordinator

Croft House is a Los Angeles–based, design-driven furniture studio creating modern heirloom pieces from natural materials like solid wood, steel, and leather. Every piece is built in small batches by a dedicated local team, with an emphasis on craftsmanship, material honesty, and timeless California-modern design. We’re a tight-knit group that cares deeply about what we make and how it gets to our customers, and we’re looking to add a Brand and Retail Operations Coordinator who will play a key role in that final, crucial step of the journey.

We offer competitive benefits including health, dental, and vision insurance, a retirement savings plan, paid vacation and sick time, and a generous employee discount. 

// Role

As our Brand & Retail Operations Coordinator, you’ll support the day-to-day operations of our showroom and act as a key partner to our Director of Retail & Brand. This is a hands-on, primarily project-based role that touches many parts of the business—from maintaining organized systems and inventory to supporting photoshoots, product updates, and general showroom operations.

You’ll be responsible for keeping both our physical space and internal systems running smoothly. That includes managing sample and inventory organization, supporting order and customer workflows, and ensuring internal tools and information stay accurate and up to date. You’ll also help maintain the showroom environment, making sure it is consistently clean, organized, and aligned with the Croft House brand.

This role requires someone who is highly organized, proactive, and comfortable managing multiple moving pieces at once. You should be detail-oriented, dependable, and able to take ownership of projects from start to finish, stepping in wherever needed to support the team. An interest in design is a plus, but the core of the role is strong operational execution and follow-through.

// Responsibilities

• Own and execute a range of operational and brand-related projects across the showroom and internal systems
• Oversee overall showroom organization, cleanliness, and daily readiness
• Support merchandising, labeling, and inventory accuracy across showroom and storage spaces
• Manage and organize sample inventory, including tracking, updates, and material coordination
• Assist with product-related projects, including data management, specifications, and internal updates
• Coordinate photoshoot projects, including sourcing props, preparing materials, and ensuring smooth execution
• Support order processing, account setup, and customer service workflows
• Assist with inbox and communication management, including organizing and routing inquiries
• Respond to order status and ETA inquiries with clear and timely communication
• Help maintain and update inventory and internal tracking systems, including QuickBooks-related updates
• Coordinate cross-functional updates between sales, production, and brand teams
• Support day-to-day showroom operations, including supplies, equipment, and maintenance
• Assist with scheduling, calendar management, and internal coordination
• Support consignment and internal inventory projects, including tracking and organization
• Take on additional projects and responsibilities as needed to support the team

// Personal Attributes

• Highly organized with strong attention to detail
• Self-motivated and proactive, with a strong sense of ownership
• Comfortable managing both physical spaces and digital systems
• Strong problem-solving mindset and ability to adapt quickly
• Clear and professional communicator
• Reliable and consistent, with strong follow-through
• Able to manage multiple tasks and priorities simultaneously
• Team-oriented and collaborative
• Flexible and willing to step into a variety of responsibilities
• Takes pride in maintaining clean, organized, and efficient environments

// Skills

Proficient with Google Workspace; experience with QuickBooks, Airtable, or similar project and inventory management systems a plus. Comfortable working across both physical and digital organizational systems, including inventory tracking and internal data management. Strong ability to manage and prioritize multiple projects simultaneously while maintaining attention to detail. Experience coordinating across teams and integrating information from different sources into clear, organized systems. Able to follow through on timelines and ensure tasks and projects are completed accurately and on schedule. Strong written and verbal communication skills, with the ability to interact professionally with team members, vendors, and customers. Capable of identifying inefficiencies and helping improve processes over time. Comfortable operating independently, taking initiative, and problem solving when issues arise.