What are the responsibilities and job description for the Housekeeping Supervisor (Exempt) position at Croasdaile Village?
Housekeeping Supervisor, Full Time (Exempt) Position
At Croasdaile Village, we value the importance of supporting, training, and retraining our staff. As a Continuing Care Retirement Community (CCRC), we are committed to providing excellent services that promote an abundant life. Croasdaile Village provides competitive salaries, educational opportunities and a comprehensive benefit package. We are an equal opportunity employer and a drug-free workplace.
Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or submit a COVID-19 Declination, as a condition of employment.
The Housekeeping Supervisor is responsible for the daily operations of the Environmental Services Department, as assigned by the Director of Environmental Services. This role includes training and supervising housekeeping staff, ordering supplies, approved chemicals, and equipment, assisting with budget preparation, and ensuring departmental operations remain within established budgetary guidelines. The Housekeeping Supervisor also maintains positive relationships with residents and fosters strong morale within the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Establishes housekeeping standards and procedures and plans work schedules to maintain adequate service.
- Inspects and evaluates assigned areas of the facility for physical condition and cleanliness.
- Recommends painting, repairs, furnishings, equipment relocation, and space reallocation to management, and assists with reassigning duties and tasks.
- Conducts periodic inventories of supplies and equipment and orders supplies as needed.
- Coordinates annual cleaning activities with the Environmental Services Director.
- Coordinates department functions with other departments.
- Researches new and improved cleaning equipment, chemicals, and processes.
- Conducts quality assurance inspections as requested.
- Provides thorough training to staff under their leadership.
- Distributes work requests and tasks promptly and efficiently.
- Occasionally assists with task-related duties without replacing supervisory responsibilities.
- Helps operate the department within budget guidelines.
- Implements and monitors departmental compliance with infection control policies and procedures.
- Attends assigned in-service training and education sessions.
- Performs specific duties and responsibilities assigned by the Environmental Services Director.
- Interacts courteously, tactfully, and professionally with managers, co-workers, residents, vendors, and associates to support productivity and morale.
SUPERVISORY RESPONSIBILITIES
Directly supervises 10–20 employees in the Environmental Services Department and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; recognizing and disciplining employees; addressing complaints; and resolving problems.
HOSPITALITY PROMISES
- You will be expected to greet all warmly, by name and with a smile.
- You will be expected to treat everyone with courteous respect.
- You will strive to anticipate our resident’s needs and act accordingly.
- You will listen and respond enthusiastically in a timely manner.
- You will hold yourself and others accountable.
- You will make our residents feel important.
- You will embrace and value everyone’s differences.
- You will ask “Is there anything else I can do for you?”
- You will maintain a high level of professionalism, both in conduct and appearance, at all times.
- You will pay attention to details.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED).
- Several years related experience and/or training; or equivalent combination of education and experience.
- Prior housekeeping supervisory experience is preferred.
Some highlights of our COMPREHENSIVE Benefit Package for qualifying full-time and part-time Team Members may include:
- 128 hours of annual Paid Time Off PLUS Holiday Pay and PTO Sellback/Cash-in
- Choices of affordable and comprehensive Health Insurance options for Employee, Child, Family and/or Spouse
- Dental Plan
- Prescription Drugs Plan
- Vision Plan
- 403 (b) Plan (retirement plan with employer matching program)
- Tuition Reimbursement & Employee Scholarships
- Group Term Life/AD&D
- Long Term Disability
- PTO (Paid Time Off) and Paid Holidays
- Flexible Spending Account
- Dependent Care Account
- Short-Term Disability Insurance, Cancer, Critical Illness and Whole Life Insurance
- Wellness Plan that is attached to the medical benefits
- Employee Assistance Program and Work-Life Services
- Reduced fees for onsite Massage Therapist and Chiropractor
- Payroll Deduction for Meals (onsite dining room)
- Access to resident pool, fitness center and scenic walking trails