What are the responsibilities and job description for the Customer Service Representative position at Criticom Monitoring Services?
Apply now and start your career saving lives! Follow the link below to apply!
https://jobs.adt.com/job/23178513/customer-service-call-center-representative/
Make a Real Difference Every Day – Join Our Life-Saving Team!
At Criticom Monitoring Services, a division of ADT Security, we don’t just answer calls — we help save lives. As a Customer Service / Call Center Representative, you’ll be the first point of contact when emergency alarms activate. Whether it’s a break-in, fire, or medical emergency, your quick thinking and calm communication will help get people the help they need.
This is a great opportunity for entry-level candidates or anyone with a background in retail, hospitality, or any customer service role who’s looking for a meaningful, stable, and rewarding career.
Shifts available: 1st shift (7am-3pm) 2nd shift (3pm-11pm) and 3rd shift (11pm-7am)
Please note: Paid training for this position will start on Monday August 31st, 2026. Training is a total of 8 weeks, scheduled Monday through Friday from 3:00pm-11:30pm. Please ensure your availability aligns with these requirements before applying.
What You’ll Get:
- $20.00/hour starting pay, plus shift differentials (earn up to $24.00/hour)
- Guaranteed 40 hours/week
- Overtime opportunities
- Full benefits: Medical, Dental, Vision available the 1st of the month following 31 days of employment
- 401(k) with company match
- Generous Paid Time Off (PTO)
- Free college tuition through the University of Phoenix
- Supportive team environment and paid training
What You’ll Do:
- Respond to emergency alarm signals and follow protocols to verify incidents
- Contact appropriate emergency responders (police, fire, EMS)
- Stay calm, clear, and compassionate in high-pressure situations
What You’ll Need:
- High School Diploma or GED
- Customer service experience (any industry)
- Computer literacy and ability to multitask
- Availability to work weekends, holidays, and overtime
- The ability to sit for extended periods of time
If you're dependable, tech-savvy, and want a job where you truly make a difference, this is the role for you. Come be a part of something meaningful with Criticom Monitoring Services/ADT Security.
Pay and Benefits Disclosure:
The pay range for this role is $20- $24 an hour. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Application Question(s):
- We are a 24/7 operation, therefore, availability to work weekends and holidays is a requirement of this position. Are you available to work weekends and holidays?
- This position is not a good fit as a second job. If selected, would this role be your primary, full-time position?
- We are currently hiring for 1st shift (7am-3pm) 2nd shift (3pm-11pm) and 3rd shift (11pm-7am). Are you available to work any of these shifts?
- Paid training starts on August 31, 2026 and will end on October 23, 2026. Training will run from 3:00 PM to 11:00 PM. Are you available to train during this period?
Work Location: In person
Salary : $20 - $24