What are the responsibilities and job description for the Global Quality Director position at Critical Fit Recruiting?
Global Quality Director - Hartford, CT Area
RESPONSIBILITIES:
We are looking for a Global Quality Director to ensure products and services meet quality and compliance requirements by driving global continuous improvement activities to deliver outstanding efficiency, quality, safety, reliability, and cost-reduction programs.
RESPONSIBILITIES:
- Manage the Quality Management System to rigorously uphold quality standards by formulating, developing, and overseeing global goals, objectives, policies, procedures, systems, and outcomes pertaining to quality controls, assessments, and audits.
- Develop innovative, customer-advocating, high-performing quality management teams by exercising strong leadership and judgment skills to acquire, develop, train, coach, cultivate, and manage talented, responsive Quality Control regional leaders and visionaries.
- Manage and maintain quality inspection and product release programs by institutionalizing best global working practices for inspecting and releasing raw materials, WIP, finished goods, and processes for product lines in adhesives, oligomers, and equipment.
- Champion data-driven decisions to achieve worldwide product and services excellence by driving the implementation and integration of continuous improvement tools, and by scheduling and performing quality audits, providing feedback, and sharing report findings.
- Develop internal and external customer loyalty and rapport by receiving and reviewing customer satisfaction surveys, resolving as needed, and liaising with global stakeholders and customers in the execution of timely corrective actions.
- Determine the feasibility of new product designs and significant product changes by evaluating and managing new product impacts to processes, tooling, testing, quality, and safety practices, and by scrutinizing metrics, reports, and performance dashboards.
- Continuously improve global quality processes and production efficiencies by managing the investigations and testing of new processes, methods, innovations, and techniques, and by ensuring testing methods are robust and meet current industry standards.
- Disseminate Quality awareness, adherence, and developments to stakeholders by scheduling and performing regional quality audits, providing feedback, reporting findings, and ensuring that global ISO systems are established, maintained, and managed.
BACKGROUND PROFILE:
- 10 years of managerial experience leading process improvements in the chemical manufacturing industry.
- Bachelors in Chemical Engineering, Quality Engineering, or similar. Master’s degree preferred.
- Ideally certified in quality-related disciplines, such as ACQ, CQA, CMQ/OE, CQE, and PMP.
- Excellent knowledge and experience working with ERPs; JD Edwards Enterprise-1 preferred.
- 5 years of auditing experience in Quality Management Systems.
- Excellent communications and interpersonal skills; strong analytical and financial acumen.
- Capacity to effectively lead, manage, and develop employees worldwide.
- Analytical problem-solving skills such as DIVE, 5-Why, Fishbone, and 8D methods.