What are the responsibilities and job description for the Global Key Account Manager position at Critical Fit Recruiting?
Global Key Account Manager - REMOTE
DESCRIPTION:
The Global Key Account Manager is responsible for owning and growing a small portfolio of strategic, high-revenue key accounts across North America. This highly visible role blends strategic account leadership with hands-on execution—driving bookings, expanding penetration, improving forecast visibility, and serving as the primary voice of the customer with internal product and leadership teams.
RESPONSIBILITIES:
- Own a portfolio of ~6 strategic accounts, building multi-level relationships across executive, engineering, operations, supply chain, and procurement stakeholders.
- Drive bookings growth, account penetration, and long-term share expansion across programs, sites, and geographies.
- Lead quarterly (or semi-annual) executive engagement cadences (QBRs, roadmap reviews, escalation prevention).
- Become deeply embedded with key accounts to understand forecasts, demand signals, and technology trends.
- Translate market and customer insights into actionable feedback for internal stakeholders (product management, engineering, service) to ensure company stays aligned with what’s coming next.
- Secure internal resources and alignment to win and deliver—owning cross-functional coordination with engineering, service, operations, and leadership.
- Operate effectively in a flat, hands-on organization where influence matters as much as authority.
- Partner with regional/local teammates who interface daily with customer factory teams globally; you’ll lead the corporate-level relationship and strategy while coordinating execution through the local network.
- Maintain flexibility for early/late calls across India/Asia and global stakeholders as needed.
- Ensure customer satisfaction, proactive issue resolution, and disciplined follow-through.
- Lead complex deal support, project alignment, and stakeholder communications through delivery, installation, and ongoing support.
BACKGROUND PROFILE:
- Engineering degree or technical training (helpful but not required if experience is strongly relevant).
- 8 years in B2B sales / strategic account management with enterprise customers.
- Proven success managing large, complex accounts with multi-stakeholder buying centers.
- Experience selling high-dollar, technically complex solutions (capital equipment, engineered systems, industrial automation, semiconductor/electronics manufacturing equipment, or similarly complex engineered products).
- Strong executive presence with the ability to influence both customers and internal teams.
- Demonstrated ability to operate in an environment requiring initiative, ownership, and hands-on problem solving.
Preferred Qualifications
- Background in electronics manufacturing, SMT, semiconductor, advanced packaging, or adjacent capital equipment markets.
- Experience with tier-1 EMS providers and/or large OEM environments.