Operations Manager

Are you passionate about transforming organizational operations and efficiency?

Do you excel at implementing strategic frameworks to drive firm-wide improvements?

Can you lead change management and embrace AI to streamline operations?

Are you ready to make a meaningful impact in a growing law firm?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

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Kearns Rotolo Law, based in Lebanon, NJ, is a renowned full-service law firm that has been serving clients throughout New Jersey, including Hunterdon, Somerset, and Warren counties, for over 30 years. Led by former two-term Hunterdon County Prosecutor Anthony P. Kearns, III, and seasoned trial attorney Victor A. Rotolo, our firm is dedicated to upholding justice across various practice areas. These include criminal defense, family law, personal injury, and DUI, among others.

Our firm prides itself on a well-established reputation for providing compassionate yet tenacious legal advocacy. With a team of dedicated professionals whose experience exceeds 200 years collectively, we focus on delivering client-centered solutions with integrity and empathy. Our legal services are grounded in a philosophy of respect and understanding, ensuring a supportive environment for clients dealing with emotional legal matters. This commitment extends beyond our practice to enrich our community, reflecting our intertwined goals of client satisfaction and regional engagement.

At Kearns Rotolo Law, the new Operations Manager will play a crucial role in modernizing and streamlining firm operations. As the firm continues to grow, this position is pivotal in transforming strategic insights into actionable improvements through operational systems, advanced case management, AI integration, and coordinated marketing efforts. Reporting directly to the Managing Partner and Office Manager, this role will enable the firm to fully implement transformative concepts learned from their ongoing partnership with Crisp, enhancing client and operational outcomes.

What you’ll do:

• Operational Implementation: Conduct comprehensive reviews of current processes, standardize workflows, and document SOPs across the firm.
• Crisp Integration: Act as the bridge between Crisp strategies and their execution firm-wide, ensuring team adoption of systems and KPIs.
• KPI & Performance Systems: Develop performance metrics and career pathways, creating clear accountability and growth tracks for staff.
• Technology Advancement: Lead the selection and implementation of a case management infrastructure, enhancing data tracking and reporting capabilities.
• AI Adoption: Identify and introduce AI tools to optimize workflows, training staff to integrate AI into daily operations effectively.
• Marketing Oversight: Coordinate existing marketing efforts, assess ROI, and streamline processes, potentially bringing more marketing functions in-house.
• Data Infrastructure: Build systems to generate regular performance reports, providing leadership with clear operational insights.

What we’re looking for: 

• Operations Expertise: Proven experience in operations leadership within a small professional services setting, legal preferred.
• Technical Agility: Proficient in implementing case management systems and leveraging operational software tools.
• Data-Driven: Skilled in data analysis, dashboard creation, and using insights to inform operational improvements.
• AI Literacy: Familiarity with AI tools and their practical applications in enhancing operational efficiency.
• Communication Skills: Strong ability to manage team dynamics and drive accountability across various roles.
• Flexible Mindset: Comfortable in a collaborative setting, willing to wear multiple hats and engage in hands-on work.
• Marketing Acumen: Experience managing marketing operations and evaluating performance strategies is a plus.
• CRISP Familiarity: Understanding of CRISP methodologies and performance frameworks is beneficial.

Why you should work here: 

• High Impact: Be instrumental in shaping foundational operations and data management from the ground up.
• Direct Leadership Access: Work closely with the Managing Partner and Office Manager to drive meaningful changes.
• Professional Development: Engage in various training programs and workshops through Crisp, enhancing personal and career growth.
• Team Culture: Join a dedicated and collaborative team, where contributions are visible and valued within the firm and community.

Additional perks:

• Health Benefits: Access to health insurance plans, with details provided during the hiring process.
• Retirement Plan: Retirement savings options may be available, depending on eligibility.
• Paid Time Off: Paid time off in accordance with firm policy.
• Work Schedule: This is a primarily in-office role, with occasional flexibility based on business needs.

This role offers a unique opportunity to influence the operational landscape of Kearns Rotolo Law, enhancing client experiences and firm efficiency. We invite those with a passion for operational excellence and a commitment to impactful change to apply and join our mission-driven team.