What are the responsibilities and job description for the Renewal Specialist position at Crisis24?
About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Who We Are Looking For
As a Renewal Specialist you will provide support to our Account Management Team by managing the contract renewal process for select accounts, digitally managing agreements, and assisting external clients with account questions, additions, or deletions, etc.
What You Will Work On
- Communicate & collaborate as needed with Account Manager’s to successfully complete renewal opportunities and offer the client seamless experience
- Facilitate the renewal of client opportunities at least 45 days in advance of their contract expiration date internally and externally
- Update client information within Salesforce, and within client agreements in the Contract Management application and or SharePoint in a timely manner, as needed
- Proactively anticipate client needs and effectively communicate ways to support them including outreach to Crisis24 subject matter experts
- Negotiate any new terms that may arise such as upselling, downgrades, using defined parameters agreed by the business to ensure the clients continued patronage and minimizing any potential revenue loss
- Build relationships with clients to develop, retain and secure future business
- Document all client and sales activities in Salesforce and associated outcomes to track success from initiation to completion.
- Effectively utilize all internal and technological resources for intentional client outreach
- Collaborate with the Contracts Team and Operations Team to make any necessary changes or updates to client agreements/subscriptions/programs.
- Provide support to Accounts Receivable (A/R) to achieve on-time payment of all Client invoices based on contractual payment terms.
What You Will Bring
- 2-4 years’ experience sales, sales support or customer service preferred
- Excellent active listening, communication, organization, and follow through skills
- Proven time management with ability to manage multiple projects and prioritizing competing tasks
- Ability to understand clients’ business and fit with Crisis24 Integrated Risk Management products and services
- Strong interpersonal skills including oral and written communications
- Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint and Help Desk Support Software
- Bachelor’s degree required or relevant proven experience
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.