What are the responsibilities and job description for the GSOC Operator position at Crisis24?
About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Who We Are Looking For
GSOC Operator must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools.
What You Will Work On
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Who We Are Looking For
GSOC Operator must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools.
What You Will Work On
- Proactively monitor multiple screens displaying various security systems, including access control, video management, and intrusion detection platforms.
- Acknowledge, assess, and prioritize all daily security alerts and intrusion detection alarms in a timely manner.
- Administer and troubleshoot security systems, ensuring they are functioning correctly and reporting any issues to the appropriate personnel.
- Dispatch security officers and other relevant personnel in response to alarms or security events, adhering to established performance criteria and protocols.
- Accurately log all security events, actions taken, and outcomes in the incident management system.
- Answer inbound calls from employees and security personnel, providing professional, helpful, and customer-service-focused responses.
- Triage all incoming service and support calls, redirecting them to the appropriate team or individual as needed.
- High School Diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
- Prior experience in a security, dispatch, or customer service role is preferred, but not required.
- Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
- A strong sense of responsibility and a proactive, problem-solving mindset.
- Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
- Must be able to pass a background check.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.