GSOC Analyst (Tempe, AZ)

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

About The Role 

We are seeking an experienced and reliable GOC Analyst with a focus on incident management, service and support, travel and event support, and risk intelligence functions. The ideal candidate will have sharp situational awareness, excellent communication skills, and a collaborative mindset. Primary responsibilities include the real-time monitoring of video surveillance systems, intrusion alarms, and access control events.

 

In addition to monitoring physical security systems, the GOC Analyst will also assist in tracking global events from verified sources to identify any potential impacts to personnel or assets. These impacts include natural, man-made, geopolitical or related events. This candidate must be capable of quickly analyzing incoming information, escalating incidents as appropriate, and drafting clear, concise communications for a broad internal audience. This role is critical to maintaining a secure and informed environment across all operational sites. 

 

Key Responsibilities 

•   Monitor, assess and acknowledge all daily intelligence reports, reported incidents from client personnel, and site intrusion detection alarms  
•    Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting the performance criteria  
•    Monitor events through open-source collection and coordination with local assets   
•    Respond to inbound calls from employees and security personnel providing customer service focused responses   
•    Write security incident investigation reports to provide situational awareness and communicate risks to management   
•    Monitor designated online tools to conduct situational awareness on social media platforms  
•    Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood  
•    Perform proactive threat intelligence gathering and response, including but not limited to: event monitoring, persons of interest, execution protection intelligence  
•    Contribute to procedures and processes to standardize and enhance risk management  
•    Work closely with various teams responsible for security, operations, and incident management 
•    Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services  
•    Process and maintain a wide variety of files, logs, reports, and forms  
•    Responsible for performing, evidencing, and supporting all necessary tasks for audits  
•    Processing badge requests via ticketing systems – Printing, deactivating, adding and removing access levels 
•    Be cross trained in all Analyst services 
  
  

This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice   

 

What We Are Looking For 

•    1–3 years of experience in a Global Operations Analyst role in a security center preferred 
•    Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience  
•    Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management 
•    Must be well-versed in current technologies and open-source search methodologies  
•    Must be a competent user of Google Suite products
•    Must be willing to sign an NDA and maintain strict confidentiality  
•    Must be able to communicate effectively, both verbally and in writing 
•    Ability to maintain a professional demeanor during stressful situations  
•    Must be able to quickly adapt and excel in dynamic situations  
•    Demonstrated organizational and time management skills  
•    Successful client management experience  
•    A demonstrated history of effective conflict resolution skills  
•    Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations  
•    Ability to attend training events and mandatory meetings that fall outside normal work hours  
•    Must be able to work a 36/48 schedule in 12 hour shift increments. For a schedule example:
  
  

Week 1

SUN-WED 0500-1700

48 hours per week

Week 2

SUN-TUE 0500-1700

36 hours per week

Week 3

SUN-WED 0500-1700

48 hours per week

Week 4

SUN-TUE 0500-1700

36 hours per week

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.