What are the responsibilities and job description for the Command Center Analyst position at Crisis24?
About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Summary Description
Under the general supervision of the on-duty Watch Commander (WC), the Watch Officer (WO) performs the monitoring, response, and communication duties within the operational environment of the 24/7 Headquarters Command Center (HQCC). WO’s responsibilities are to monitor and respond to real-time incidents and emergencies. Services must be provided in a thorough and timely manner to ensure the safety and well-being of staff and facilities
Essential Duties/Responsibilities
-
Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.
-
Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs).
-
Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.
-
Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs.
-
Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.
-
Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs.
-
Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.
-
Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability
-
Support daily operations of the Protective Services Unit (PSU).
-
Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.
-
Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.
-
Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.
-
Support daily operations of the Protective Services Unit (PSU).
-
Other duties and responsibilities as assigned
Education Requirements
A graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required.
Work Experience
-
Must have one (1) years experience in a related field preferred
-
Significant exposure to risk analysis and incident management
Skills
-
Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment
-
Excellent interpersonal skills and verbal/written skills
-
Excellent analytical skills
-
Ability to analyze business intelligence to determine the potential impact on client operations
-
Ability to take initiative and multi-task under pressure
-
Computer proficiency, including MS Office Suite
-
Effective time management skills
-
Effective problem-solving skills
-
Critical thinking skills
-
Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift- duties.
-
The ability to speak, read and write the English language at the native level is essential
-
Excellent attention to detail and ability to organize and prioritize work with little supervision
-
Intelligence Gathering, Analysis, and dissemination of information experience preferred
-
Computer proficiency including MS Office Suite.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Salary : $32