Mobile Crisis Counselor

Crisis Services is looking to add to our team of community outreach counselors. We are seeking early-career and experienced Mobile Crisis Counselors who are interested in supporting our mission to provide crisis support to anyone in need.

Who we are:

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What we offer:

• Competitive pay with regular annual increases
• Paid training and professional development
• Reimbursement of initial licensure/permit fees
• CWA Local 1122 Union membership
• Generous Paid Time Off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscriptions
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• Mileage reimbursement
• Access to dental, vision, life, disability and critical illness insurance coverage
• $300 Flexible Spending Account
• 403(b) plan w/employer match after 1st year
• Eligibility for Public Service Loan Forgiveness program

About this opportunity:

Mobile Crisis Counselors in the Emergency Mental Health Response Services Program are responsible for providing on-site crisis intervention and assessments to individuals in crisis or emergency mental health situations in the community. The primary goals of this program are client safety, suicide prevention, and hospital diversion. 

Job Type: 

• Full-Time

Pay: 

• $25.75 - $30.15 per hour*; exact pay rate will be determined based on prior experience and education levels according to collective bargaining agreement. 

​​​​​​​* Rates increasing to $26.26 - $30.75 per hour in 2026

Schedule: 

• Four (4) 10-hr shifts per week
• Wednesday - Saturday or Sunday - Wednesday, 9am - 7pm (11am - 9pm every 3rd month)
• On-Call - This position requires paid on-call shifts in addition to regularly scheduled hours consistent with program needs and collective bargaining agreement. If activated while on-call, time is compensated at the overtime rate of pay.

Work Setting:

• Community-based
• Hybrid 

What you will bring to this position: 

• Bachelor’s degree in social work, psychology, or other human service-related job field plus one (1) year of supervised experience (pre- or post-graduate) providing services to individuals in a mental health or human service setting, OR
• Associate's degree in human services-related field from an accredited educational institution plus a minimum of three (3) years of applicable professional experience.
• A valid NYS driver’s license.
• Access to a reliable vehicle with at least the minimum amount of automobile insurance required by New York State.

Ready for the toughest job you’ll love coming back to?

Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join our team of passionate people making a difference.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Salary : $26 - $30