Domestic Violence Case Manager

Crisis Services is looking to add a Domestic Violence Case Manager to our Advocate Department’s Case Management and Prevention Team.  We are seeking professionals with public health, human services, social work, or education degrees who are interested in supporting our mission to provide support to anyone in need.

Who we are:

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What we offer:

• Competitive pay including regular annual increases
• Paid training and professional development opportunities
• CWA Local 1122 union membership
• Generous paid time off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscription for all employees and their family members
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• $300/year Flexible Spending Account provided by agency
• Access to dental, vision and other ancillary insurance coverage options
• 403(b) plan w/employer match after one year of service
• Eligibility for Public Service Loan Forgiveness program

About this opportunity:

The Advocate Department of Crisis Services is Erie County’s Rape Crisis Center and a licensed Non-Residential Domestic Violence Service Provider in New York State. The Department provides comprehensive victim services to individuals who have experienced sexual assault, domestic violence, family violence and/or elder abuse. The Domestic Violence Case Manager provides crisis intervention, case management, advocacy and follow-up services to survivors of domestic and family violence. This individual will provide personal and criminal justice advocacy and accompaniment for survivors of domestic violence. Additional support for survivors may be provided during presentation at Erie County emergency departments, police precincts, and/or court proceedings. The Case Manager will assist with linkages between law enforcement, the district attorney’s office and other community-based agencies working with domestic violence survivors.   

Job Type: 

• Full Time, 40 hours/week

Pay: 

• $21.61 - $25.30 per hour (increasing to $22.04 - $25.81 per hour in January 2026)

Schedule: 

• Monday through Friday
• Some evening and/or weekend hours, as needed, and required on-call responsibilities.

Work Setting:

• Onsite at Crisis Services, 100 River Rock Road, Suite 300, Buffalo, NY

What you will bring: 

• Bachelor’s Degree or Master’s degree from an accredited college and/or university in human services, public health, social work or related field, or equivalent experience
• A minimum of 6 months’ relevant work experience preferably providing direct services in domestic/family violence response and/or prevention work
• Demonstrated knowledge of domestic violence dynamics and effects, public awareness and crisis intervention services
• Clear and calm judgment centered on survivors and ability to maintain ethical boundaries with clients
• Skilled in strategic and diplomatic collaboration
• Knowledge of practices and principles of empowerment
• A high degree of compassion, discretion and understanding for clients
• Ability to work independently, in an organized fashion, maintaining attention to detail and accurate records
• Ability to manage multiple tasks and establish priorities in a rapidly changing and fast-paced environment
• A valid NYS driver’s license with a clean driving record and access to reliable automobile

Ready for the toughest job you’ll love coming back to?

Crisis Services is a mission-driven organization that exemplifies professionalism and excellence in the delivery of crisis intervention. We are consistently looking for individuals who want to be leaders in crisis intervention and community resources for those with a mental health crisis. We have designed our agency to prioritize mental wellbeing above all else. Crisis Services promotes personal growth and success not only for those who seek our services, but for those that work with us every day.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Salary : $21 - $24