What are the responsibilities and job description for the Crisis Intervention Specialist (Pro Pod) Swing Shift position at Crisis Connections?
Description
Crisis Intervention Specialist
Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist, you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line, supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.
Why this role matters
- You help guide real-time crisis responses that can save lives
- You support and strengthen frontline staff during emotionally demanding calls
- You’re part of a mission-driven organization focused on resilience, access, and compassion
What you’ll do
- Demonstrate assessment skills, engage in intervention planning, and crisis resolution for people in crisis
- Support professionals by finding the most appropriate intervention for their clients
- Dispatch mobile crisis teams and provide linkages to Designated Crisis Responders
- Coordinate care and resources with hospitals, community partners, and other professionals
- Maintain clear, accurate, and timely clinical documentation
- Participate in training, quality improvement, and team collaboration
Requirements
What we’re looking for
- Background in behavioral health, crisis intervention, or substance use services
- Ability to stay calm, focused, and compassionate in high-stress situations
- Strong communication, clinical judgment, and teamwork skills
- Comfort working with multiple technology systems at once
- Education/experience that meets one of the following:
- High School Diploma or GED 4 years of behavioral health experience
- OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
- Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Schedule & Pay
- Swing Shift - Tuesday through Saturday, 3:00 pm to 11:00 pm
- $27.87/hour
Location
- In-person role at our Seattle Call Center
Benefits you’ll appreciate
- Medical, dental, and vision coverage
- Generous paid time off and 12 paid holidays
- 403(b) retirement plan and annual wage increases
- Transit and parking benefits
- Ongoing training, supervision, and career growth opportunities
- A supportive, mission-driven team that values collaboration and well-being
If you’re passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.
Salary : $28