What are the responsibilities and job description for the Clinical Supervisor – Crisis Services position at Crisis Connections?
Description
Clinical Supervisor – Crisis Services (Evenings / Overnight)
Onsite | Seattle, WA | Full-Time
Lead with purpose. Support those who support others.
At Crisis Connections, our work saves lives every day. As a Clinical Supervisor, you’ll play a pivotal role in ensuring people in crisis receive compassionate, high-quality support—by leading, mentoring, and empowering the teams who answer the call.
This is an ideal role for a licensed or license-eligible behavioral health professional who thrives in fast-paced environments, values mentorship, and wants to make a measurable community impact during evening and overnight hours.
Why This Role Matters
- You’ll directly shape the quality of crisis response across King County and Washington State.
- You’ll mentor both professional and paraprofessional staff working on the front lines of crisis care.
- You’ll help uphold recovery-oriented, inclusive practices in a true 24/7 service environment.
What You’ll Do
- Supervise, train, and mentor crisis line staff and volunteers.
- Oversee day-to-day clinical operations during swing or graveyard shifts.
- Provide real-time consultation and support for complex or high-risk calls.
- Partner with scheduling and leadership teams to ensure consistent 24/7 coverage.
- Monitor quality, review call data, and address community feedback.
- Build and maintain relationships with behavioral health partners statewide.
Requirements
What We’re Looking For
- Master’s degree in counseling, social work, psychology, or a related field.
- Meets Washington State Mental Health Professional requirements.
- Independent or associate clinical licensure (preferred).
- Experience working with individuals in crisis (call center or hotline experience a plus).
- Strong communication, coaching, and training skills.
- Comfort working evenings, nights, weekends, and in high-acuity situations.
- Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Schedule & Compensation
- Full-time, onsite role in Seattle, WA
- Evening and overnight schedules available (including graveyard shifts)
- Salary range: $86,000 – $94,000 annually
We Take Care of Our Team
- Excellent medical, dental, and vision benefits (including 100% employer-paid options for select plans)
- Generous PTO and 12 paid holidays
- Annual wage increases and growth opportunities
- 403(b) retirement plan and voluntary disability coverage
- Transit discounts, free parking, and flexible scheduling
- Built-in self-care tools and regular supervisory check-ins
Our Commitment
Crisis Connections is deeply committed to equity, inclusion, and belonging. We strongly encourage applications from BIPOC individuals, people with disabilities, and members of the LGBTQ community. Diverse lived experience strengthens our mission—and our impact.
Ready to lead with compassion and purpose?
Apply today and help ensure that no one in crisis has to face it alone.
Salary : $86,000 - $94,000