What are the responsibilities and job description for the Accounts Receivable Coordinator position at Crimson Heights?
About Us
Crimson Heights is a leading provider of behavioral health services, dedicated to improving the lives of individuals through compassionate care and comprehensive treatment options. We offer both outpatient and inpatient services, focusing on mental health, ABA and residential services. Our team is committed to fostering a supportive environment for our clients and their families.
SUMMARY
The Accounts Receivable Operations Coordinator oversees insurance billing, denial management, payer follow-up, and A/R workflow execution while supervising task completion by the external RCM team. This role also provides non-insurance billing support to ensure documentation accuracy and reduce preventable claim delays.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accounts Receivable Operations & Revenue Cycle Oversight (80%)
- Manage end-to-end accounts receivable processes, including claim submission, patient account accuracy, and appeal preparation.
- Investigate and resolve claim denials, rejections, underpayments, and documentation discrepancies.
- Actively monitor aging accounts (60/90/120 days) and implement clear, timely resolution strategies.
- Provide daily direction, prioritization, and performance oversight to the external RCM team.
- Review and verify accuracy of RCM-completed work, ensuring adherence to internal standards, timelines, and payer requirements.
- Ensure claims follow proper workflows, documentation is complete and current, and timely filing guidelines are met.
- Establish and manage patient payment plans, issue invoices, and initiate collections workflows for delinquent balances.
- Maintain thorough documentation of actions taken and contribute to continuous process improvement within AR and billing operations.
Billing Support & Documentation Coordination (20%)
- Maintain billing logs and ensure invoice completeness and accuracy.
- Identify missing or incomplete documentation and communicate follow-up needs to clinicians and administrative staff.
- Support pre-submission quality checks to promote clean claims and reduce rework.
- Ensure consistency and accuracy across patient accounts, billing systems, and financial records.
- This role does not include verification of benefits (VOB), prior authorizations, eligibility calls, case management, or PEX responsibilities.
- Perform other duties as assigned.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Ability to Commute:
- Saint George, UT 84770 (Required)
Work Location: In person
Salary : $19 - $23