Wireless Retail Store Manager

Cricket by Crown Wireless

Step into a high-energy career where you lead from the front, grow fast, and have fun doing it! Crown Wireless, a leading authorized retailer of Cricket Wireless, is currently looking for an immediate opportunity as a Cricket Wireless Retail Store / Sales Manager. We are looking for experienced sales managers who can lead, inspire, and motivate a sales team to greatness!

The Company:

Crown Wireless, one of the largest authorized retailers of Cricket Wireless, with more than 220 locations coast-to-coast, is growing and looking for dynamic Retail Store Managers who can build, inspire, and elevate top-performing sales teams. If you love sales, excel at coaching others, and are looking for an opportunity to gain experience, this is the position for you.

The Role:

As a Cricket Wireless Retail Store Manager, your goal is to ensure the success of the store. Your mission is to:

• Deliver an unforgettable customer experience each day.
• Drive your store to crush sales metrics and goals.
• Protect company assets and ensure operational compliance.
• Develop your team into confident, high-impact sales professionals.

We Offer:

• Competitive base pay with performance-driven bonuses on store metrics.
• Comprehensive wellness packages include medical, dental, and vision coverage.
• 401K savings option.
• Personal Time Off as acquired.
• Fun, branded Cricket Wireless swag!

Responsibilities:

• Bring the energy: Motivate your team, create a fun, engaging sales floor.
• Hit the numbers: Exceed sales goals, including gross/net sales, accessories, rate plans, add-ons, retention, and auto bill pay goals.
• Run a tight ship: Own opening/closing, cash handling, daily operations, and store standards.
• Lead and develop: Schedule, coach, and mentor sales associates: give feedback that drives results.
• Coach Up Your Team in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Train for excellence – ensure 100% completion of all required Company & Cricket training monthly and annually.
• Control Inventory: Manage ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed. Communicates and processes any discrepancies.
• Own the customer experience: Resolve escalations and build lasting customer relationships.
• Build the brand: keep merchandising on point and aligned with Cricket brand standards.
• Recruit and onboard: Help hire, interview, and bring new talent onto the team. Ensure onboarding is smooth and
• Communicate and connect: Conduct regular staff meetings to communicate promos, goals, trends, and store performance.
• Protect the business: uphold store safety and asset security procedures.
• Grow your market: Lead local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.

Requirements:

• Previous retail or customer service management required.
• Proven leadership and employee development skills.
• Attendance at off-site events during and after business hours.
• Ability to use reliable personal transportation to make daily bank runs to submit deposits.
• Ability to stand for extended periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual: Spanish-speaking is a big plus!
• Collaborative, energetic, and driven to close sales and hit goals.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license, insurance, and be able to pass a background.
• Must have a fully functioning smartphone on your first day of work.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.