What are the responsibilities and job description for the Training Specialist position at CRI?
CRI is a leading developer of new technology in the government arena. We create exciting and innovative products for the global market by pushing the boundaries of technology. We have a culture of innovation tempered with a common-sense approach to problem-solving. We are a woman-owned Small Business with over 25 years of demonstrated experience in Security, Information Technology and Management supporting the federal government.
Technical Training Specialist
CRI has a need for a Technical Training Specialist. As a technical training specialist, this position is responsible for developing/refining and providing a high quality training program including detailed technical training materials and support for a global security program. The technical training specialist is responsible for creating, updating and maintaining all relevant training materials for users, providing those documents, videos, training support documentation in a timely fashion. This position will create a comprehensive training program, inclusive of COTS application software programs including, but not limited to: Hirsch, CCure, Keywatcher, Genetec and Intellex as well as a highly customized Physical Security Information Management (PSIM) system.
Technical training specialist duties will include the following:
- Maintaining/Updating training plans for multiple user groups
- Develop/Maintain detailed training documentation for basic and advanced system users
- Develop/Maintain lesson plans, user guides, and simulation training videos for system users
- Work with other work streams for planning new training initiatives
- Maintaining/Updating the training environment on closed network
Skills strongly desired or required include:
- Experience and certification with security systems such as Genetec, ExacqVision, Intellex, Bosch, CCure, Hirsch, Keywatcher is strongly desired
- Experience assisting customers with remote programming assistance and troubleshooting is desired
- Experience developing custom PSIM and VMS solutions for customers that have unique policies or procedures requirements is strongly desired
- Excellent presentation, facilitation, oral and written communication skills
- High attention to detail and the ability to develop quality deliverables in a timely fashion
- Flexibility and ability to work within a challenging environment
- Out-of-the-box thinking
- High-level of proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint
Technical
- Experience with video management systems
- Experience/knowledge of Windows operating systems
- Experience/knowledge of networking principles and IP configuration
- Experience with database concepts and client-server environment
- Experience with technical troubleshooting methods
- Experience with physical access control systems
- Experience with cloud-based technology and cybersecurity concepts
Preferred Skills include:
- Adobe Captivate Experience
Position requires US citizenship and an active Secret Government clearance.
Location of position- Kingstowne, Alexandria