Quality Assurance and Integrity Coordinator

Brief Description

CRi is hiring a Quality Assurance and Integrity Coordinator to oversee and provide leaderships and support to the QA team, which is comprised of QIDPs. This team supports individuals with intellectual disabilities, mental health issues, and special needs in achieving their personal goals. The primary responsibility of the Quality Assurance and Integrity Coordinator is to assess, monitor, document, and ensure the provision of quality care to people with disabilities and special needs. QIDPs engage with each person to identify their priorities, strengths, and desired life outcomes. They also ensure that individuals receive quality services, develop a plan of care, and have their rights protected. QIDPs provide leaderships, direction, and training to supervise the overall development of a specific program. As the Clinical Quality Assurance Manager, your role will be vital in ensuring the delivery of high-quality care, promoting person-centered approaches, and achieving outcomes for the individuals we serve.

Principal Duties And Responsibilities

• Lead the QA team, which is comprised of QIDPs, providing guidance, support, and technical assistance.
• Develop, maintain, and implement an audit process to support the successful completion of clinical documentation in accordance with all applicable local and federal regulations.
• Monitor and evaluate the quality of care provided through documented records, identify areas for improvement, and provide training to implement necessary changes.
• Facilitate the completion of all clinical documentation, ensuring timely coordination with required disciplines and external parties.
• Provide guidance, support, and feedback to the QA team for all aspects of the Service Planning process, including, but not limited to:
• ISP
• Annual assessment
• Informed choice
• Annual consents
• Quarterly reviews
• Monthly reviews (ICF only)
• Discharge plans and summaries
• Collaborate with the admission team to integrate programs and services, including admissions, discharges, and service planning.
• Regularly communicate with the Clinical Directors and Program Managers to maintain team cohesion and ensure quality of service.
• Maintain confidentiality of records in compliance with HIPPA regulations.
• Conduct in-service training, continuing education, and supervision of all personnel in the program or service.
• Understand and promote relevant knowledge of Department of Behavioral Health and Disability Services (DBHDS) regulations and Medicaid Waiver/Intermediate Care Facility (ICF) regulations, ensuring best practice standards.
• Promotes quality standards of clinical record keeping.
• Intervene and respond to crises, following agency policies and procedures.
• Adhere to CRi's health safety, and emergency guidelines.
• Other duties as assigned.
  

Requirements

Minimum Qualifications Required:

• Bachelor's degree in a human services field and one (1) year of documented experience working directly with individuals who have intellectual/developmental disabilities.
• Valid driver's license with an acceptable driving record.
  
  

Preferred Qualifications

• Five (5) years of experience in the field with supervisory experience of at least 4 people.
  
  

Physical Demands

• Requires light and/or heavy lifting, repetitive bending, sight, hearing, and ability to move with ease.
• Requires some physical intervention for hazardous behaviors.
  
  

Working Environment

Office, residential homes, and community.

Supervision Exercised

Direct supervision to QIDPs, QMHPs, and DSPs.

Supervision Received

Under the direct supervision of the Director of Quality, Improvement & Compliance.

CRi offers company-paid benefits including health insurance options, 403(b) retirement fund, and life insurance for benefits-eligible employees!