Learning and Development (L&D) Manager

Brief Description

Reporting to the Director of Human Services, CRi is seeking a dynamic and strategic L&D Manager to lead CRi’s training, education, and professional development initiatives to strengthen performance, ensure compliance, and support employee growth and retention. This role partners with Program Managers and leadership to assess needs, design content, and deliver effective learning experiences that drive organizational effectiveness.

The L&D Manager is a hands-on, proactive leader who is visible in the programs (“boots on the ground”), not behind a desk. They bring clinical knowledge, innovation, and flexibility to their approach and act as a committed partner to staff and leadership. The ideal candidate has expertise in adult learning, leadership development, new manager training, compliance and emerging learning technologies, with the ability to both develop strategy and roll up their sleeves to execute.

Below are the ongoing duties and responsibilities.

Training Strategy & Management

• Positioned as a strategic enabler leading a team of five trainers to design, develop, and delivery training focused on compliance, new hire orientation, manager training, driver of quality care, employee engagement, and long-term retention.
• Lead the provision of both clinical and non-clinical training to employees.
• Partner with Program Managers and leadership to proactively identify needs and create a comprehensive training and development strategy and execution.
• Provide leadership, manager, and staff-level development programs that build capability and engagement across the organization.
• Ensure training is accessible to a 24/7, 365-day workforce, including evenings and weekends.
• Develop and track metrics & ROI to include evaluation of training effectiveness (e.g., reduced non compliances, retention impact, reduced incidents that can be categorized because of lack of training.
• Develop Succession Planning & Career Pathing by ensuring that training aligns with career growth and future leadership pipelines.
  
  

Content Development & Adult Learning

• Design, customize, and continuously update training programs for adult learners, leveraging the latest instructional design methodologies.
• Develop training content in areas such as: leadership, new manager readiness, cultural awareness, clinical practices, and compliance.
• Incorporate new technologies, e-learning platforms, and blended learning techniques to maximize engagement and knowledge retention.
• Regularly evaluate course effectiveness and make improvements based on feedback, outcomes, and business needs.
• Develop and implement an impactful Adjunct Trainer Program.
  
  

Training Facilitation & Delivery

• Personally facilitate training sessions and serve as backup trainer for critical courses (e.g., Human Rights, HIPAA, Harassment Prevention, Cultural Awareness, CPR, First Aid).
• Coach trainers, subject matter experts, and managers to deliver effective, engaging sessions.
• Be visible and engaged in programs, modeling a boots-on-the-ground, collaborative approach.
• Deliver training using the most effective formats and methods (classroom, on-site, virtual, or hybrid)
  
  

Leadership & Partnership

• Support new managers with onboarding, training, and coaching to strengthen leadership pipelines.
• Develop leadership and engagement programs to build organizational capacity.
• Demonstrate flexibility and innovation in partnering with Program Managers to align training with operational needs and provide responsive solutions.
  
  

Other Duties

• Oversee Medication Aide certification process, including required classroom training and observation.
• Represent CR at external training coalitions and industry events.
• Develop and manage training budgets, engaging consultants/vendors as appropriate.
• Explore opportunities to expand training offerings externally as a revenue stream.
• Maintain relevant certifications and continuing education.
  
  

Perform other duties as assigned.

Requirements

Education & Experience

• Bachelor’s degree required. Preferrable a degree in Training & Development, Adult Learning, Instructional/Educational Technology, Education, Communications, HR, or related field
• 5 years of experience in adult learning/training and management of staff.
• Demonstrated experience in content development, leadership training, and new manager development.
• Ability to design and deliver training using current and emerging technologies.
• Strong presentation, facilitation, coaching, and communication skills.
• Clinical knowledge/background (counseling, psychology, or related) strongly preferred.
• Strong interpersonal and organizational skills with ability to build partnerships.
  
  

Preferred Qualifications

• Clinical knowledge, ideally with a counseling or psychology background
• Advanced certifications in training, instructional design, or adult learning.
• Experience in Human Services, particularly in supporting individuals with intellectual disabilities or mental health diagnoses.
• Expertise in curriculum design, adult learning methodology, and assessments.
  
  

Skills & Attributes

• Strategic thinker with the ability to connect recruitment outcomes to business goals.
• Data-driven and results-oriented with strong analytical and decision-making skills.
• Proven ability to lead and inspire teams in a fast-paced, mission-focused environment.
• Strong interpersonal, coaching, and communication skills.
• Proficient in applicant tracking systems and digital sourcing tools.