Sr HRIS Analyst - ServiceNow HR Case

Job Description

The Senior HRIS Analyst serves as a trusted Subject Matter Expert within the Global HR Technology & Analytics organization, with a strong focus on HRIS platforms and ServiceNow HR Case. This role partners closely with HR Centers of Excellence, Talent Acquisition and Hiring Teams, HR Operations, IT, and global stakeholders to deliver scalable, user-centric technology solutions that improve HR service delivery and drive measurable business value.

This individual brings deep understanding of end-to-end HR processes, translates business needs into well-governed technology solutions, and plays a hands-on role in building functional requirements, testing, and continuous improvement. The Senior Analyst is accountable for ensuring our HR systems are intuitive, reliable, and aligned to enterprise priorities, while supporting an agile delivery model and continuous learning culture. This role is based in our Philadelphia Headquarters office with limited remote availability. 

Job Responsibilities

HR Systems Expertise & Solution Delivery

• Serve as a Subject Matter Expert for HR technology platforms, with primary ownership of ServiceNow HR Case; and acts in a Solution Advisory capacity focused on global hiring activities, in a close partnership across the broader HRIS ecosystem.
• Understand and support end-to-end HR processes, including employee lifecycle events, with a focus on hiring related processes.
• Understand Core HRIS functionality such as case management, approvals, data maintenance, and integrations with downstream systems to ensure HR data integrity by understanding how changes in HR systems impact reporting, analytics, integrations, and operational processes across the enterprise.
• Support the adoption, governance, and value realization of AI‑enabled capabilities across the HR technology ecosystem, ensuring responsible use, measurable business impact, and alignment with HR processes and compliance requirements.

ServiceNow HR Case Ownership

• Own and support ServiceNow HR Case configuration requests, enhancements, and ongoing optimization, including case types, workflows, assignment groups, forms, notifications, and reporting.
• Manage and troubleshoot HR-specific ServiceNow tickets, serving as Tier 3 support and partnering with IT and vendors as needed to drive timely resolution.
• Contribute to the HR intake, prioritization, and governance process, ensuring enhancements align with roadmap commitments, capacity, and value frameworks.
• Identify opportunities to improve self-service, automation, and user experience across HR services using ServiceNow capabilities.

Agile Delivery & Continuous Improvement

• Partner with HR stakeholders to translate business needs into clear requirements, user stories, and scalable solutions.
• Support testing activities including regression, UAT, and production validation to ensure quality and operational readiness.
• Actively contribute to continuous improvement efforts, identifying process gaps and recommending system or workflow enhancements that drive efficiency and adoption.
• Leverage an agile mindset, balancing speed, quality, and governance while adapting to evolving business needs.

Insights & Enablement

• Provide clear documentation, knowledge articles, and user guidance to support adoption and consistent use of HR technology.
• Communicate effectively with stakeholders at all levels of the organization, from HR operations teams to senior leaders, translating technical concepts into practical outcomes.

Collaboration & Partnership

• Function as a solution-focused, consultative partner, working cross-functionally with HR, IT, and vendors to deliver integrated solutions.
• Model core values of collaboration, integrity, kindness, and accountability while supporting a strong team culture grounded in shared ownership and trust.

Qualifications

•    Bachelor’s degree with 3–5 years of experience in HR Technology, HRIS, Information Systems, HR Operational Process, HR Service Delivery, or a related field, or equivalent practical experience.
•    Experience supporting HR technology platforms; SAP SuccessFactors and ServiceNow HR Case experience strongly preferred.
•    Strong analytical and problem-solving skills, with the ability to translate complex processes and data into clear, actionable solutions.
•    Demonstrated ability to manage ambiguity, work independently, and prioritize effectively in a dynamic environment.
•    Excellent written and verbal communication skills, with comfort engaging stakeholders across levels and functions.
•    Highly analytical, organized, and detail oriented. 
•    Ability to work on multiple projects simultaneously and independently, meet deadlines, and escalate appropriately to management. 

Preferred Qualifications

•    Experience working within a global HRIS environment and supporting shared service or case management models.
•    Familiarity with HR data governance, testing practices, and change management.
•    Experience working in an agile or iterative delivery model.
•    Advanced Excel and reporting skills; experience with dashboards and operational metrics a plus.
•    Hands-on experience configuring SAP HR technology platforms; ServiceNow HR Case experience strongly preferred.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.