What are the responsibilities and job description for the Service Coordinator position at CRH?
Job Description
The Dispatch Service Coordinator is a multi-faceted role that supports the functions of our Service department by receiving, verifying, and entering Customer Work Orders into our various operating systems. The role will also conduct outreach to customers and 3rd party partners as part of work order scheduling process.
Job Responsibilities
General:
- Based on extensive knowledge and experience, provide guidance to other employees to solve problems, answer questions, and research issues that may arise within the administrative function.
- Recommend methods to improve operation processes, efficiency and service to both internal and external customers.
- Serve as a resource for other departments on matters pertaining to functional area.
- 1 Weekend per month On-Call
Customer Service:
- Daily management of Customer Work Order inbox
- Resolve issues/questions from customers and Best Beverage technicians
- Creation and dispatching of customer work order requests
- Contact Customers to verify work order details
Operations Support:
- Support Dispatching process
- Contact 3rd party partners to check on status of outstanding work orders.
Functional Responsibilities:
- Verify initial information for all incoming work order requests
- Call / Contact customers with update on work order ETAs
- Dispatch work order information to field technicians and answer associated questions. Following up with customer to clarify any information as needed.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
- Associates Degree preferred.
- 3-5 years of work experience preferred.
- MS Office Experience with proficiency in Excel required.
- Strong communication skills.
- Excellent customer service and administrative skills required.
- Ability to develop and maintain a positive working relationship with others.
- Ability to multi-task and utilize technology.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.