What are the responsibilities and job description for the Regional Director of Operations - Western PA position at CRH?
Job Description
Aramark SeniorLIFE is seeking a Regional Director of Operations to oversee multi-site operations across a portfolio of senior living communities in the Western Pennsylvania region. This senior leadership role provides operational oversight for 8–10 communities supporting both culinary and environmental services (EVS) operations within Continuing Care Retirement Communities (CCRCs) and senior living environments. The Regional Director of Operations is responsible for delivering strong operational performance, consistent hospitality standards, and positive client relationships across the region. The role partners closely with community leadership and client stakeholders to ensure each location delivers exceptional service to residents while maintaining operational discipline and financial performance. This position reports directly to the Market Vice President of Operations and provides leadership to approximately 15–20 managers and operational leaders across the district. Success in this role requires a proven leader with multi-site hospitality or food service leadership experience, strong financial acumen, and the ability to lead high-performing teams across multiple locations.
The role requires 60–70% travel to communities throughout the region.
Job Responsibilities
What You’ll Do
Lead operational performance across a portfolio of senior living communities while supporting culinary and environmental services operations. Partner with client leadership, develop site leadership teams, and drive financial performance, service excellence, and operational consistency across the region.
Key Responsibilities
• Provide leadership and operational oversight for 8–10 senior living communities across the market.
• Lead and support a team of 15–20 managers and operational leaders.
• Coach and develop site leadership teams to drive service excellence.
• Maintain strong client relationships and ensure alignment with operational expectations.
• Oversee district financial performance including P&L; accountability.
• Drive productivity improvements and operational consistency across all sites.
• Ensure compliance with safety, sanitation, and regulatory standards.
Qualifications
• 5–10 years of leadership experience in multi-site operations, hospitality operations, food service operations, healthcare services, or senior living operations
• Experience managing multi-property or district operations
• Strong financial management skills including P&L; responsibility
• Experience leading large teams and developing managers
• Experience overseeing culinary, hospitality, or environmental services operations
• Strong client relationship management and communication skills
• Bachelor’s degree in business, hospitality, or related field preferred
Work Environment
Regional leadership role supporting communities primarily throughout the Western Pennsylvania region.
60–70% travel required to support multiple community locations.
Reports directly to the Market Vice President of Operations.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.