National Accounts Specialist

Job Description

ABOUT THE ROLE

The National Account Specialist plays a pivotal role in building and sustaining high-value business partnerships. You will be responsible for growing a portfolio of national accounts by deepening existing relationships and identifying new opportunities to expand revenue and profitability through the addition of products and services.

Working closely with National Account Managers and Directors, you will provide regional, operational, and analytical support across a portfolio of approximately 40 accounts generating $10–20M in annual revenue — ensuring service level objectives, client KPIs, and internal business goals are consistently met.

Job Responsibilities

LOCATION & TRAVEL

Location: Position may be based in a major metropolitan area aligned to the assigned regional portfolio.

Travel: Approximately 30%, which may include overnight stays and air travel depending on business needs.

WHAT YOU'LL DO

• Serve as the regional single point of contact for a portfolio of National Account clients with locations across the United States and Canada, providing day-to-day operational and program support.

• Partner with National Account Managers and Directors to ensure service level objectives and client KPIs are consistently achieved.

• Drive base business growth, client retention, and gross profit margin expansion in alignment with fiscal year portfolio objectives.

• Support portfolio price increase initiatives in accordance with client contractual terms.

• Monitor client contract terms and renewal dates, supporting timely renewals aligned to the fiscal year retention plan.

• Collaborate with the Billing & Collections team through monthly pricing audits to ensure attainment of AR objectives.

• Prepare client-ready presentation materials and data reporting for business reviews; support their delivery alongside the account management team.

• Support onboarding and implementation activities for newly sold clients added to the managed portfolio.

• Contribute to RFP retention efforts for portfolio clients in partnership with the National Account Sales team.

• Partner with cross-functional Aramark teams to support account management, growth, and retention for clients utilizing multiple Aramark service lines.

• Conduct proactive client visits to ensure adherence to program guidelines and to strengthen relationships.

• Analyze client reporting requirements and proactively recommend improvements.

• Coordinate introductions and meetings between Aramark and client leadership to support deeper, long-term partnerships.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

WHAT WE'RE LOOKING FOR

• Bachelor's degree preferred.

• 2 years of B2B sales, account management, or related client-facing experience; regional and/or major account management experience strongly preferred.

• Solid understanding of financial information including profit & loss statements, sales metrics, capital expenses, and other operating metrics (proforma).

• Demonstrated track record of meeting or exceeding annual targets.

• Ability to balance client needs with internal business objectives.

• Strong multitasker — able to manage multiple initiatives concurrently with precision and efficiency.

• Comfortable navigating a matrixed organization and working cross-functionally to achieve goals.

• Experience analyzing markets and customer needs to develop strategies that drive increased sales.

• Proven problem-solver with the ability to identify and resolve operational issues.

• Excellent written and verbal communication skills, including strong presentation development and delivery.

• Proficiency in Salesforce.com and Microsoft Office Suite.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.