What are the responsibilities and job description for the Inside Sales Representative position at CRH?
Job ID: 518138
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary
We are seeking a detail-oriented, proactive, and customer-focused Inside Sales Representative to join our Special Orders team. This role is critical in supporting our sales operations by managing quotes, job orders, and customer communications, while ensuring accuracy and efficiency across multiple systems and departments.
Job Location
- This position is on-site and located at our manufacturing facility in Phoenix, AZ.
Job Responsibilities
- Create and revise customer quotes with accuracy and timeliness.
- Manage a high volume of quote revisions and new inquiries.
- Process new and revised job orders, coordinating updates as needed.
- Review and manage Salesforce opportunities and projects.
- Create new entries and close inactive opportunities monthly.
- Prepare and manage all submittals, including intercompany submissions.
- Handle increasing intercompany quote and order requests.
- Submit and track new item code requests/Maintain item codes across warehouse locations.
- Update and manage Special Orders price lists.
- Prepare and send due date and lead time letters.
- Support Customer Service and Order Center teams with pricing and miscellaneous requests.
- Maintain due date calendars and attach job history reports.
- Provide monthly reporting metrics to Sales.
- Coordinate with third-party carriers to obtain current trucking rates.
Job Requirements
- 2 years of experience in inside sales, order management, or a related field.
- Proficiency in Salesforce or similar CRM platforms.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively across departments.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.