Hourly Supervisor, Retail Cafe Operations

Hourly Supervisor, Retail Café Operations

We are seeking an Hourly Supervisor to support daily operations in a busy, client-facing retail café. This hands-on role helps lead the team, monitor service and quality, support staffing needs, and ensure safety, sanitation, and Aramark standards are met.

This is a union house, so the ideal candidate should be comfortable working in a union environment, following established procedures, and partnering professionally with management and union team members.

Strong communication, adaptability, good judgment, and bilingual ability are a plus.

Job Responsibilities

Daily Operations

• Support daily operations in a fast-paced, client-facing retail café.

• Maintain standards for customer service, food quality, safety, sanitation, and consistency.

• Monitor service areas, production, staffing needs, and guest experience throughout the shift.

• Make real-time adjustments based on volume, priorities, and business needs.

Union Workforce

• Supervise and support employees in a union environment while following Aramark policies, procedures, and labor guidelines.

• Address employee questions or concerns professionally and consistently.

• Partner with management on staffing, assignments, and operational decisions.

• Promote teamwork, accountability, and clear communication.

Quality Assurance & Service Standards

• Conduct regular quality checks for food, service areas, presentation, cleanliness, and safety.

• Audit service and quality throughout the day and follow up quickly.

• Identify and correct gaps in service, production, sanitation, or guest experience.

• Follow tracking procedures, checklists, and operational standards.

Staff Support, Training & Performance

• Coach employees to improve service, efficiency, quality, safety, and teamwork.

• Support training that builds skills, morale, and performance.

• Reinforce expectations around attendance, timekeeping, service standards, safety, and job performance.

• Assist with performance conversations and annual review preparation as needed.

Labor, Cost & Inventory Awareness

• Support staffing levels to help control labor costs while maintaining service.

• Monitor productivity, overtime awareness, and shift coverage.

• Help control production, supply, and inventory costs by following standards.

• Communicate staffing or supply concerns before they impact service.

What We’re Looking For

• Experience in food service, retail café, hospitality, or customer-facing operations.

• Prior supervisory, lead, or team leadership experience preferred.

• Comfort working in a union environment or willingness to learn.

• Strong customer service, communication, judgment, and problem-solving skills.

• Ability to coach, redirect, and support staff respectfully.

• Strong attention to detail around quality, safety, sanitation, and service.

• Ability to follow procedures and maintain operational discipline.

• Bilingual skills are a plus.

The Ideal Candidate

• Leads from the floor, not the sidelines.

• Notices issues early and takes action before they become bigger problems.

• Balances people, service, quality, and business needs.

• Understands that strong operations come from consistency, communication, teamwork, and accountability.

Qualifications

• Must have 3-5 years of relevant experience. 

• Current Certifications as needed 

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.