Hospitality Manager - Blackburn - Howard University

Job Description

The Hospitality Manager is responsible for supporting the daily operations of a Howard University dining hall, ensuring a high-quality dining experience for students, faculty, staff, guests, and clients. This role provides hands-on leadership in food service operations, employee supervision, customer service, sanitation, safety, scheduling, compliance, and employee relations.

The Hospitality Manager is expected to lead by example, uphold Aramark and Howard University standards, support a respectful workplace, and ensure consistent execution of policies, SOPs, collective bargaining agreement requirements, and client expectations.

COMPENSATION: The Salaried rate for this position is $70,000.00 to $75,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Oversee daily dining hall operations, including staffing, service flow, food presentation, station readiness, opening and closing procedures, and overall guest experience.
• Supervise union and non-union employees by providing daily direction, coaching, feedback, and support while maintaining a respectful, accountable work environment.
• Monitor attendance, punctuality, productivity, uniforms, breaks, meal periods, conduct, and performance concerns, partnering with HR and Operations leadership as needed.
• Ensure compliance with the Collective Bargaining Agreement, Howard Rider, employee handbook, company policies, SOPs, scheduling requirements, classifications, overtime rules, and timekeeping procedures.
• Assist with preparing, posting, maintaining, and updating employee schedules based on business needs, operational requirements, and CBA guidelines.
• Create a welcoming, student-centered dining environment by responding promptly and professionally to guest concerns, employee issues, client requests, and operational needs.
• Maintain compliance with food safety, HACCP, sanitation, allergen, health department, and workplace safety standards.
• Ensure employees follow proper food handling, handwashing, uniform, hair restraint, and sanitation procedures, and that the dining hall remains clean, organized, safe, and inspection-ready.
• Support pre-shift meetings, safety huddles, accident reporting, hazard identification, and corrective follow-up.
• Assist with cost control, inventory, ordering, waste tracking, production planning, payroll support, attendance tracking, corrective action documentation, daily logs, reports, and operational records.

Qualifications

Required

• Prior supervisory or management experience in food service, hospitality, dining, retail food operations, or a related field.
• Strong customer service and employee relations skills.
• Ability to lead hourly employees in a fast-paced, unionized environment.
• Knowledge of food safety, sanitation, and workplace safety standards.
• Ability to read, understand, and apply policies, SOPs, and collective bargaining agreement language.
• Strong communication, organization, problem-solving, and follow-up skills.
• Ability to work evenings, weekends, holidays, and special events as business needs require.
• Proficiency with basic computer systems, scheduling tools, email, and timekeeping systems.

Preferred

• Experience in higher education, campus dining, residential dining, or large-volume food service.
• Experience managing in a union environment.
• ServSafe or food safety certification.
• Experience with Kronos, scheduling systems, payroll review, inventory, or production planning.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.