What are the responsibilities and job description for the Customer Service Representative position at CRH?
Job ID: 519458
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Job Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints and problems
- Enter orders into system for billing and delivery
- Prepare quotes and coordinates mailings of literature and samples
- Coordinate delivery schedules with dispatch
- Keep merchandise and sales brochures stocked on shelves
- Retrieve needed information for credit department
- Issue credits or debits accurately when applicable
- Answering incoming calls and managing voice mails
- Taking sales orders from sales representatives and customers by phone, radio, email and text message
- Assisting walk-in counter customers
- Receiving cash payments and running credit card approvals and check approvals
- Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
- Printing and distributing e-mailed customer purchase orders
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
- Experience within the Paver or Masonry business a plus, but not mandatory
- High school diploma / equivalent or a comparable combination of education, experience or training in related field
- Proficient in Microsoft Office Suite
- Good with basic math
- Good organizational and problem solving skills
- Experience with multi-line phone system
- Attention to detail
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
- Able to provide assistance to others in moving heavier or bulkier objects
- Slight lifting of ship tickets and overnight packages
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.