What are the responsibilities and job description for the Customer Service / DIspatch position at CRH?
Job ID: 529389
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Job Responsibilities
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Job Responsibilities
- Receive and process customer orders through telephone, email, and other electronic means
- Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
- Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
- Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
- Must be familiar with the delivery area to assist with route and travel time planning
- Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers
- Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment. The ability to multi-task is important
- Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck
- Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced
- Must be able to act quickly and creatively to solve problems; work independently and make decisions
- Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always
- Work in a team environment and assist co-workers or supervisors/managers with other duties as required
- Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
- Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role
- Minimum high school/general education degree (GED) required
- Previous related experience in building materials dispatch or transportation industry preferred
- Knowledge of masonry and hardscapes products, building materials, and cements is preferred
- Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to lean new computer skills
- Must possess excellent verbal and mathematical skills
- Read and understand maps and use mapping tools
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.