General Manager- LA

Description

Position:  General Manager

Reports To:  COO

Classification:  Salaried

Job Summary: The General Manager (GM) is responsible for all operations, guest experience, sales performance and execution of brand excellence for all restaurant units. Provides leadership and oversight to drive operational excellence through lean, efficient, and effective practices to support the company’s objectives. Oversee financial controls, people development, facilities, marketing, food cost, labor cost and general business operations.

Job Responsibilities:

• Motivate team members through our company's vision and direction to encompass our core values.
• Manage a multi-cultural staff, lead in a manner that embraces diversity and understand each associate’s cultural differences.
• Communicate clear expectations and hold location management team accountable to achieve all brand, performance, and quality standards.
• Responsible for directing Unit GMs to drive sales, and meet monthly sales goals, and action plans.
• Oversee new store/restaurant openings in conjunction with construction in establishing target dates of completion.
• Responsible for executing the location business plan to drive results and maximize business opportunities.
• Lead and inspire a great customer service culture by recognizing and rewarding outstanding service.
• Build relationships with associates, management, Brand representatives, Airport executives, and vendors.
• Accountable for Brand standards, ensure all standards are being met and that all visual directives are executed seamlessly.
• Direct and execute strategic merchandising to maximize sales and presentation standards.
• Responsible for achieving proper levels of staffing in all the units.
• Partner with HR and Unit GMs for associate recognition programs and drive sales incentives.
• Train and continuously develop teams.
• Promote excellent communication between the units. Promote team building and collaboration.  
• Provide consistent performance feedback. Responsible for all Performance Reviews to be completed on time.
• Recognize performance issues in a timely manner and develop action plans for resolution.
• Responsible for all emergency plans; actively work to reduce work injuries and promote safety.
• Other duties as assigned.

Crews Core Values

C – Collaborative spirit is essential to our workplace environment. We foster a culture of collaboration and teamwork. Each team member plays an integral role. We value the importance of everyone’s contribution. We are one team, the Crews Team.

R – Realize revenue is driven through results and respect; So, we operate with a sense of urgency to service our guests and brand partners.  We outperform our competition, and we win as a result.

E – Embrace and drive change through empowerment and operational excellence. We do it better by being genuine, thoughtful, and innovative. We continuously explore and integrate new tools with the goal of providing best-in-class service to our guests.

W – We Care and take the time to coach and train. We are 100 % coachable.  We hold each other accountable through authentic and honest feedback. We care about each member of the Crews Team simply because We Care.

S- Success is the CREWS experience- The secret to our success is our Team.  The Crews Team is made up of amazing individuals who are approachable, fun, authentic and humble, who have an absolute passion for providing an extraordinary service. We go above and beyond for our guests, our teams, our brands, and the communities in which we operate.

Skills and Competencies: 

• 4 year Bachelor’s degree business or hospitality required with advanced degree preferred
• Must have a minimum of 10 years’ experience in Management capacity in a restaurant or hospitality with high volume sales, prefer multi-unit location
• Must have experience with multiple management direct reports and the ability to direct their work to achieve company goals
• Proven ability to create, manipulate, and analyze budgets, financial results, and explain variances
• Must have knowledge of Health Department Guidelines
• Must be able to communicate clearly and give concise instructions
• Team building skills
• Strong problem-solving skills
• Strong customer service skills
• Must be able to promote morale and excitement and personal commitment to the company’s short and long term goals.
• Must be able to work weekends, evenings and holidays.
• Proficient with Microsoft Office, including Excel and Outlook.
• Experience using Micros and hot schedules preferred.

Other Skills and Abilities:

• Must be able to walk and stand up to entire working shift.
• Must be able to lift, carry, push, pull and/or handle merchandise throughout the unit weighing up to 75 lbs.
• Must be able to bend, kneel, climb, reach and grasp.

Must be able to operate and use all equipment necessary to safely perform all duties.

Qualifications

Salary : $130,000 - $150,000