What are the responsibilities and job description for the Customer Engagement Generalist - Part time; Mid-shift position at Crews Bank & Trust?
Customer Engagement Generalist - Part time; Mid-shift
FL
Description
To support the 2026 expansion of the customer service hours of operation for the Customer Engagement team, we are looking to fill Mid-shift part time CE Generalist positions. These roles are essential to delivering consistent, high-quality service across all time slots including evening and weekend coverage. Bilingual (English/Spanish) required.
The Customer Engagement Generalist is a frontline representative of the bank, responsible for delivering exceptional service and support to customers through phone, email, and chat interactions. This role requires strong communication skills, a working knowledge of banking products and services, and the ability to navigate systems effectively while complying with banking regulations. The ideal candidate is customer-focused, detail-oriented, and enthusiastic about helping others. This individual will work closely with internal departments to resolve issues, ensure accurate information is provided, and maintain a high standard of service.
Requirements
Two new schedules are being added as Mid-shift hours:
Monday, Tuesday, Wednesday, Friday 3-8pm; Thursday off; Saturday 8am - 5pm
Monday, Tuesday, Wednesday, Thursday 3-8pm; Friday off; Saturday 8am - 5pm
**Training period:
To be fully trained to fulfill the responsibilities of the role, a training period of 45-60 days in Wauchula is required during regular hours of Monday-Friday 8am - 5pm. After that time then the Mid-shift schedule would begin with Remote days as an option.
Minimum Skill Requirements and Background:
Desire and willingness to work in a collaborative, flexible and team-oriented work environment
Strong verbal and written communication skills.
Familiarity with banking regulations and customer privacy requirements, or willingness to learn.
Ability to work in a fast-paced, team-oriented environment.
High attention to detail and commitment to delivering quality service.
Bilingual (English/Spanish).
Must be available to work the assigned schedule
Education and Experience:
1+ year of customer service experience; banking or financial services experience preferred.
Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams)
High School Diploma required
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Opportunity Employer/Vets/Disabilities