What are the responsibilities and job description for the Retail Support position at Crews & Associates?
Brief Description
To perform this job successfully, you will assist Financial Advisors in conducting business through Pershing. Activities include but are not limited to Account opening, asset movement, trade execution and approvals of these activities.
The following list is an overview and is not designed to cover or be a comprehensive list of activities, duties, or responsibilities that are required of this position.
This position will spend a lot of time writing, keyboarding, speaking, listening, seeing (such as close, color and peripheral vision, depth perception and adjust focus), the employee may operate any or all of the following: telephone, smart phone. copy and fax machines, personal computer, printers, or other equipment as directed.
The employee must be able to read and understand documents, instruments, and reports, perform detailed work, and problem solve. The employee must also display proficiency in customer contact, analytical reasoning, math, language, presentation skills, and verbal and written communication. The employee must be able to effectively manage stress, multiple concurrent tasks, and constant interruptions.
Competencies
Monday - Friday Generally 40 hours a week. Employee should be able to travel out of town.
Summary
Everyone at Crews & Associates plays an integral part in helping our customers be successful and creating an environment that we can all enjoy and be proud of each day. Crews & Associates was founded and continues to prosper by three core values which we call the 'Three-Legged Stool'. Treat Everyone with Respect. Do What's Right. Work Hard. These values were ingrained upon us by our founder Adron Crews, and we strive each to live up to them knowing there is always room for improvement.
Our culture is rooted in a passion to serve our clients beyond their expectations. We work hard and we create results. We believe in a work-life balance - because while work is temporary, Family is forever. We believe that both must be nurtured and tended to daily. At work and at home, Everyday counts.
To perform this job successfully, you will assist Financial Advisors in conducting business through Pershing. Activities include but are not limited to Account opening, asset movement, trade execution and approvals of these activities.
The following list is an overview and is not designed to cover or be a comprehensive list of activities, duties, or responsibilities that are required of this position.
- Primary Role - Retail Advisor Support
- Monitor, enter, and execute orders timely and accurately
- Keep all account files up to date
- Maintain documentation required for certaom tradomg activity
- Monitor, enter and approve asset movement request as well as train on the procedures and documentation required for asset movement requests
- Make sure all clearing activities match and settle
- Advise, educate and train users and other employees on the account onboarding process and update procedures on previously opened accounts
- Secondary Role - Trade Execution and Compliance
- Advise on execution strategy for large quantity traders, low priced securities and unordinary products
- Collect documentation for transactions requiring paperwork and approvals
- Secondary Role - System Training/Support (NetX360)
- Assist retail users in Navigation of NetX360
- Provide support as intermediary between Pershing technical staff and users
- Secondary Role - Compliance
- Coordinate with Pershing and Crews' compliance department on required documentation for certain procedure
This position will spend a lot of time writing, keyboarding, speaking, listening, seeing (such as close, color and peripheral vision, depth perception and adjust focus), the employee may operate any or all of the following: telephone, smart phone. copy and fax machines, personal computer, printers, or other equipment as directed.
The employee must be able to read and understand documents, instruments, and reports, perform detailed work, and problem solve. The employee must also display proficiency in customer contact, analytical reasoning, math, language, presentation skills, and verbal and written communication. The employee must be able to effectively manage stress, multiple concurrent tasks, and constant interruptions.
Competencies
- High level of communication skills in person, on the phone and through email
- Working knowledge of the functionality of equity, bond, closed and opened end securities markets
- Adaptability to system updates and procedural changes
- Ability to manage a dynamic fast paced environment
- Ability to maintain composure in high stress situations
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Proficient in Microsoft Office products (Word, Excel, Power Point and Outlook)
- Strong organizational skills with the ability to multi-task
- College Degree and/or two years experience in financial investment industry
- SIE, Series 7, 66, 63 or 65 Required
Monday - Friday Generally 40 hours a week. Employee should be able to travel out of town.
Summary
Everyone at Crews & Associates plays an integral part in helping our customers be successful and creating an environment that we can all enjoy and be proud of each day. Crews & Associates was founded and continues to prosper by three core values which we call the 'Three-Legged Stool'. Treat Everyone with Respect. Do What's Right. Work Hard. These values were ingrained upon us by our founder Adron Crews, and we strive each to live up to them knowing there is always room for improvement.
Our culture is rooted in a passion to serve our clients beyond their expectations. We work hard and we create results. We believe in a work-life balance - because while work is temporary, Family is forever. We believe that both must be nurtured and tended to daily. At work and at home, Everyday counts.