Operations Business Analyst

Duration: FTE

Location: 100% Remote

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Workflow Support
• Establish and maintain a workplan for departmental efforts to help with tracking and ensuring tasks are completed
• Work with Subject Matter Experts to document use cases and procedures
• Provide logistical support to further discussions and drive towards solutions
• Create and maintain various dashboards for visualization of progress with periodic updates to the team
• Requirements Gathering
• Capture business requirements and use cases including design specifications, implementation details, and testing approaches
• Ability to gain high level understanding of requirements and articulate to a variety of audiences and backgrounds
• Create/review formal documentation and adapt language/style to fit each need
• Testing
• Work with team members to write test plans for enhancements to tools and applications
• Assist with test case execution and documentation of results
  

Qualifications

• BS in Engineering, Computer Science, Data Science, Information Technology, Information Systems, Business Administration, or equivalent work experience
• Excellent oral and written communication skills
• Skilled in use of MS Office suite - Excel, Word, PowerPoint, Visio
• Good time management and organizational skills to adapt to varying paces of workflow
• Motivated self-starter who proactively looks for ways to contribute
  
  

Preferred Qualifications

• Demonstrated working knowledge of Atlassian Confluence and JIRA
• Data analytic skills and associated visualization tools like Tableau
• Experience in SQL and relational database interactions
  
  

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.