Desktop Support Technician

Duration: 12 Months

Location: MN-Maplewood, 100% Remote

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Provide on-site and remote technical support for end users
• Diagnose and troubleshoot technical issues; including desktops, laptops, printers, and mobile devices
• Resolve technical problems in a timely and efficient manner to minimize downtime
• Install apps and set up desktop and laptop hardware including peripheral devices
• Communicate technical information to end users in a clear and concise manner
• Collaborate with other IT teams to resolve complex technical issues
• Take ownership of incidents or requests in ITSM escalated from the IT Service Desk and document all technical support activities in the ticketing system
• Contribute to the development of knowledge articles and other support documentation
• Participate in the testing and deployment of new hardware and software
• Stay current with emerging technologies and industry trends
  
  

Qualifications

• High school diploma or equivalent required; working toward or in possession of a technical degree or certification preferred
• 2 years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications and desktop hardware
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Experience in/with:
• Windows 10 and 11
• iPhones and iPads
• Microsoft Office 365
• Microsoft Outlook
• HP Secure Print
• Troubleshooting
  

The pay for this role is $20/hr. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your pay, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.