What are the responsibilities and job description for the Customer Orders Coordinator - Seasonal (Nov - May) position at Crew Mail+ Services?
Benefits:
This role consists of receiving requests to place online orders on behalf on crew members.
- Opportunity for advancement
- Employee discounts
This role consists of receiving requests to place online orders on behalf on crew members.
- Promptly answer Whatsapp calls and messages in a very professional and friendly way.
- Place online orders accurately from different websites such as Amazon etc.
- Create Invoices
- Receive Orders, Update Order Status, Pack Orders and log as per company standard operating procedure.
- Respond to customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions
- Attends required meetings.
- Adhere to all company standards related to members, guests, and associates experience
- Follow all safety standards
- Help with warehouse operations as required
- Professional and Friendly Attitude
- Patience & Empathy (crew are from different countries and some need more help than others)
- Quick learner
- Computer Skills (Whatsapp, online store applications etc)
- Attention to details
- Time management
- Ability to effectively prioritize work