Manager, Customer Intelligence

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Manager, Customer Intelligence

Link Logistics

Doral, Florida

Economic Development Manager

Downtown Boston Alliance

Boston, Massachusetts

NEW! NEW!

Engineer, Software

Link Logistics

New York, New York

Manager, Capital Project Services

Link Logistics

Fort Washington, Pennsylvania

Property Manager

Link Logistics

Doral, Florida

Transaction Manager

Colliers Debt & Structured Finance

Charleston, South Carolina

Group Manager

JLL

McLean, Virginia

Acquisitions Analyst/Associate

Stockbridge

Chicago, Illinois

Senior Property Manager

Unico Properties LLC

Seattle, Washington

Property Manager

LBA Realty

Sacramento, California

Property Assistant

LBA Realty

Irvine, California

Property Assistant

LBA Realty

Ontario, California

Property Assistant

Colliers International

Portland, Oregon

Assistant Professor of Practice, Property Management

Virginia Tech, College of Architecture, Arts, and Design

Blacksburg, Virginia

Construction Project Coordinator: Grand Canyon South Rim

Xanterra Travel Collection

Grand Canyon Village, Arizona

Multi-Family Accounting Controller- Remote

Confidential

United States - Nationwide

Director of Marketing

Cushman & Wakefield | Thalhimer

Glen Allen, Virginia

Investments Analyst

Catalyst Investment Partners

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Asset Management Associate

Stockbridge

Atlanta, Georgia

Real Estate Paralegal

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Palo Alto, California

Associate, Power & Infrastructure Investments

Link Logistics

New York, New York

Senior Analyst, Transactions

Link Logistics

Fort Washington, Pennsylvania

Product Manager - Integrated Services

Link Logistics

Dallas, Texas

Senior Manager, Due Diligence

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Acquisitions, Analyst/Associate

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Manager, Customer Intelligence

Link Logistics

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Details

Posted: 13-Apr-26

Location: Doral, Florida

Type: Full Time

Categories:

Corporate Real Estate

Market Research

Marketing/Business Development

Additional Information:

Hybrid/Remote is allowed.

Because we believe that good business must be synonymous with doing good, strong environmental, social and governance practices are foundational to our identity as a firm. These practices include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing internal diversity, equity, and inclusion efforts. We seek to use our position, ideas, and influence to drive progress in our industry and the wider world. At Link, we give our customers space to grow—and we give people space to grow, too.

The Customer Intelligence Manager is responsible for designing, implementing, and managing programs that systematically collect, analyze, and act on customer feedback that enables the business to improve outcomes, empower the field, and enable smarter, faster decisions to support the enterprise. The role requires expertise in customer feedback methodologies, advanced data analysis for actionable insight development, and proficiency with customer experience feedback management platforms like Qualtrics.

RESPONSIBILITIES:

• Manage the execution, evaluation, and continual refinement of customer intelligence and Voice of the Customer (VoC) strategies to enhance business outcomes and customer retention.
• Define and oversee methodologies, scope, objectives, and success metrics for measuring customer experience and satisfaction across all critical touchpoints,
• Conduct omni-channel customer feedback collection and analysis, prioritizing pain points, moments that matter, and emerging needs—synthesizing findings for broader insight.
• Design and optimize surveys, interviews, focus groups, and digital listening posts, refining feedback methodologies to minimize survey fatigue and maximize data value.
• Analyze qualitative and quantitative customer data (including comparative, causal, sentiment, and root cause analysis) using advanced statistical, predictive, and natural language processing tools.
• Oversee competitive research and monitor industry trends to ensure customer intelligence strategy reflects market realities and best practices.
• Develop and deliver regular dashboards, reports, and presentations, clearly communicating insights and performance to executives and cross-functional teams.
• Lead closed-loop feedback processes, ensuring customer issues are addressed, improvements are tracked, and impacts are measured over time.
• Partner with and train internal stakeholders, fostering buy-in and integration of insights into organizational strategies and customer-centric initiatives.
• Provide requirements and the management for Qualtrics XM Suite that leverages the full array of automation, advanced analytic techniques, and reporting capabilities.
• Ensure full compliance with data privacy regulations, company policies, and customer interaction standards.
• Champion and support change management initiatives to drive adoption of new practices and the continued evolution of customer intelligence.
  
  

QUALIFICATIONS:

• Bachelor’s degree in Business, Psychology, Marketing, Statistics, or a related field; advanced degree preferred.
• 3-5 years’ experience in customer experience, customer success, or customer intelligence, with proven impact on customer engagement and loyalty.
• Deep understanding of customer feedback methodologies, survey science, segmentation, competitive analysis, and closed-loop processes.
• Hands-on expertise with the Qualtrics XM Suite (survey creation, data analysis, automation, and reporting).
• Knowledge of HTML and CSS (JavaScript a plus).
• Advanced proficiency in statistical analysis and predictive analytics tools (Excel, Tableau, SAS, SPSS, R, Python, etc.).
• Experience integrating and extracting insights from CRM systems (Salesforce preferred).
• Exceptional ability to present complex insights with clear, impactful communication to executives and cross-functional teams.
• Demonstrated change management abilities and proficiency in cross-functional collaboration.
• Detailed-oriented, analytical, and independent, with strength in data storytelling and can balance multiple projects with competing deadlines.
  
  

PREFERRED QUALIFICATIONS:

• Qualtrics Certification - XM Scientist
• Certified Customer Experience Professional (CCXP) designation
• Change management (Prosci) and/or Lean/Six Sigma training or certification
• Knowledge of natural language processing (NLP) techniques
• Experience working with Salesforce, especially Service Cloud and Marketing Cloud
  
  

$105,000 - $125,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.

Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

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About Link Logistics

Link Logistics Real Estate (“Link”) is a leading operator of last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans more than half a billion square feet. With more than 5 percent of U.S. GDP flowing through our spaces, we leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. Link Logistics strives to be the most equitable and inclusive industrial real estate company in the business. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work, prioritizing diversity, equity and inclusion (DEI) across our workforce to deliver an optimal employee experience. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

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