Dedicated Account Assistant Manager

Position Summary

Assists the Dedicated Account Director and Dedicated Account Manager with the overall operations of the assigned dedicated account and

management of on-site staff to ensure transportation service expectations are met.

Role And Responsibilities

• Performs supervisory responsibilities, as needed, to effectively manage personnel including interviewing, hiring, training, planning,
  
  

assigning work, appraising performance, disciplining, addressing complaints and resolving problems.

• Establishes and maintains positive working relationships to meet or exceed customer expectations while optimizing the transportation
  
  

network.

• Assists shop managers, operations associates, and drivers in adhering to timely maintenance of equipment.
• Monitors loading/unloading appointments and dispatches equipment as needed to assure daily on-time delivery.
• Monitors driver logbook hours to comply with Department of Transportation regulations.
• Participates in driver written and verbal warnings, physical paperwork preparation, orientation follow up and annual reviews
• Adjusts shift schedule as needed to cover when needed if manager or associate is not available
• Adheres to company policies and procedures to ensure compliance.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.