What are the responsibilities and job description for the Assistant Front Office Manager position at Crestview Management, LLC?
Job Description
We are currently seeking a new team member as an Assistant Front Office Manager at Orlando Airport Marriott Lakeside.
Our property, located by one of the busiest airports in the country, offers 485 guest rooms , approximately 30,000 square feet meeting space along with resort-like amenities such as an outdoor pool, pool bar and several food and beverage outlets including a full service restaurant, coffee shop and a concierge lounge reserved for our valued frequent travelers and VIP guests.
Key Responsibilities
- Assist in managing daily front office operations including guest check-in/check-out, reservations, and concierge services.
- Lead, train, and motivate front office staff to provide outstanding guest service and maintain Marriott brand standards.
- Handle guest concerns and resolve issues promptly to ensure guest satisfaction.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Monitor front office financial transactions and assist with budgeting and forecasting.
- Ensure compliance with Marriott policies, procedures, and safety standards.
- Support the Front Office Manager in administrative tasks and reporting.
- Assist in staffing, scheduling, and performance evaluations of front office team members.
Qualifications
- Previous experience in front office operations, preferably in a hotel environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle guest complaints with professionalism and tact.
- Proficient in hotel management software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
- Flexible availability including weekends and holidays.
- High school diploma or equivalent; degree in Hospitality Management is a plus.