What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE - UTILITY BILLING position at Crestview, City of (FL)?
Job Summary
This position requires independent clerical work in providing information to the public, interpreting customer accounts and processing monetary transactions for payments such as but not limited to utility, license, recreation, permit fees. Work involves responsibility for dispersing information to the public. The employee in this position exercises initiative and independent judgment in performing duties. Work is subject to supervision and is periodically reviewed for accuracy & efficiency.
Job Responsibilities
High School Diploma or GED
One (1) year diversified office experience including to include cash handling.
Physical Requirements
Demands Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
This position requires independent clerical work in providing information to the public, interpreting customer accounts and processing monetary transactions for payments such as but not limited to utility, license, recreation, permit fees. Work involves responsibility for dispersing information to the public. The employee in this position exercises initiative and independent judgment in performing duties. Work is subject to supervision and is periodically reviewed for accuracy & efficiency.
Job Responsibilities
- Assists customers with payment by receiving the monetary transactions, analyzing and applying the payment to the correct accounts
- Prepares receipts and validating payments
- Assists in processing of mail payments
- Collects, analyzes, and enters data in a data base management system from various sources
- Completes daily routine of accounts receivable operations
- Sorts & files correspondence, reports and other materials numerically, alphabetically, chronologically or by other established classifications
- Retrieves files documents upon requests
- Knowledge of billing and procedures
- Knowledge of operation, adjustment and care of bookkeeping equipment
- Possess and display above average comprehensive skills in a highly technical work environment
- Ability to follow direction
- Ability to operate office equipment and devices at the advanced level
- Ability to establish and maintain effective working relationships with other employees
- Ability to maintain harmonious relationships with the public
- Ability to communicate effectively, both orally and in writing
High School Diploma or GED
One (1) year diversified office experience including to include cash handling.
Physical Requirements
Demands Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Salary : $33,550
