Complex General Manager

Complex General Manager Syracuse, NY Overview: Crestline Hotels & Resorts is currently hiring for a Complex General Manager. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi million dollar business units by providing strong leadership and unparalleled customer service initiatives. A strong predictor of success for the Complex General Manager will be the ability to: Balance strategic planning with hands-on execution out on the floor in a fast-paced environment Develop cohesion with associates and maximize each one’s potential Keep current market as well as aggressively grow new prospects within the market, especially from nearby competition Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff Key Duties & Responsibilities: Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership Education and Experience: Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases Experience with hotel information systems and accounting systems Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG) Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. The anticipated pay range for this role is between $120,000 and $125,000. Base pay will depend on skills, qualifications and experience. Hotel experience required. From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on an on-going basis until filled* Please note: submissions from external recruiting agencies will not be considered. Position Information Company: Crestline Hotels and Resorts Position: Complex General Manager Req #: 10829570 Date Posted: December 01, 2025 Location: 300 W Fayette Street, Syracuse, US, NY, 13202 Job Category: Corporate Office

Salary : $120,000 - $125,000