What are the responsibilities and job description for the Quick Lane Advisor position at Crest Ford Flat Rock?
Why wait to make a career out of doing what you love? At our dealership, the door is always open, and so are your options! We offer our employees great benefits, competitive pay, and opportunities for growth. If you're interested in joining our team, apply today.
What We Offer
Oversee service orders and ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Reinforces company policies and adheres to company standards
Be a positive member of our customer service team
Qualifications
Organized and friendly personality
Demonstrated ability to work in a team
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
What We Offer
- Compensation is based on experience
- Great benefits, including medical, dental, and vision insurance
- Paid Time off
- Paid Parental Leave
- 401(k) with company match
Oversee service orders and ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Reinforces company policies and adheres to company standards
Be a positive member of our customer service team
Qualifications
Organized and friendly personality
Demonstrated ability to work in a team
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $45,000 - $60,000