What are the responsibilities and job description for the Wholesale Parts Counterperson position at Crest Auto Group?
As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and preown luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.
What We Offer:
Employees work in a customer centric environment that offers amenities like:
- Restaurant with Executive Chef inspired menus
- Service Cafes
- Coffee bars
- Golf Putting Greens
- Dog Park
- Customer Technology Areas
- Vehicle Technology Consultants
- Automated drive-thru Car Wash
Available Benefits of Employment:
- Health Coverage
- Dental Coverage
- Vision Coverage
- Group Life
- Short / Long Term Disability
- 401K
- Paid Vacation
- Employee Vehicle Purchase Program
Responsibilities:
- Excellent customer service. Provide expert advice to wholesale customers regarding automotive parts, tools, and accessories.
- Assist customers in locating and identifying parts using catalog systems and online tools.
- Maintain accurate inventory levels and assist with stock ordering and receiving.
- Identify parts and ensure that the correct parts are provided based on customer needs.
- Communicate with suppliers, vendors, and internal teams to fulfill customer orders and resolve issues.
- Assist in driving sales by suggesting product upgrades and additional parts based on customer needs.
- Help manage incoming and outgoing orders, ensuring accuracy and efficiency in all shipments.
- Address and resolve customer inquiries and issues promptly and professionally.
Qualifications:
- At least 1-3 years of experience in an automotive parts counter or wholesale environment is preferred.
- Strong knowledge of automotive parts, tools, and accessories, including makes, models, and parts identification.
- CDK experience preferred
- Excellent verbal and written communication skills, with the ability to interact with customers and internal teams professionally.
- Comfortable using catalog systems, computers, and point-of-sale systems to find and process orders.
- Strong customer service skills with the ability to build lasting relationships with wholesale customers.
- High attention to detail when handling orders, inventory, and customer needs.
- Valid Drive License and Clean Driving Record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.