MANAGING DIRECTOR, CLIENT SERVICE DIRECTOR

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100 year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s and Forbes among the nation’s top RIA firms, and as one of the industry’s best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Position Summary

Position: Managing Director, Client Service Director

Reports to: Executive Managing Director, Rosewood Family Advisors

Location: Palo Alto or San Francisco

Employment Type: Full Time

Job Description

The Client Service Director will serve as a dedicated client-facing partner supporting a primary Principal and Ultra-High-Net-Worth (UHNW) clients utilizing Accounting, Tax, Philanthropy, Wealth Strategy, Payroll Services, and other Family Office Services. This role will partner closely with the Executive Managing Director, Rosewood Family Advisors (the “Principal”) to help execute client service delivery, manage day-to-day client relationships, and ensure a seamless, high-quality client experience across these service areas.

Over the first 2–3 years, the Client Service Director will work closely with the Principal to learn the firm’s service model, deepen technical and client relationship expertise, and gradually assume increased ownership of client relationships. Upon successful progression, this role is expected to transition into a primary Client Service Director position.

This role is ideal for a highly organized, client-centric professional who thrives in a fast-paced, regulated environment, enjoys operating at both strategic and tactical levels, and is motivated by a long-term leadership trajectory within the business.

Key Responsibilities

Client Relationship Management

• Partner closely with the Principal to manage client service delivery, meeting preparation, follow-ups, and ongoing relationship needs.
• Participate in client meetings, capture action items, and ensure timely execution of agreed-upon deliverables.
• Serve as a consistent point of contact for clients, building trust through responsiveness, organization, and attention to detail.
• Help anticipate client needs and proactively identify opportunities to enhance service or deepen relationships.

Service Coordination & Delivery

• Coordinate with internal teams across Accounting, Tax, Philanthropy, Wealth Strategy, Payroll, and other Family Office Services to ensure timely, accurate, and high-quality service delivery.
• Oversee the onboarding of new clients, managing timelines, documentation, and expectations.
• Monitor scope, service usage, and deliverables, escalating issues as needed.
• Translate complex functional concepts into clear updates for clients and internal stakeholders.
• Support the preparation of client-facing materials, summaries, and reports.
• Identify inefficiencies or recurring issues in service delivery and collaborate with the Principal and team leads to improve processes.

Compliance & Documentation

• Maintain accurate records of client interactions, requests, and deliverables in accordance with firm policies, regulatory requirements, and data privacy standards.
• Coordinate with Compliance or Legal teams on any specialized or high-risk client scenarios.
• Ensure all marketing and communication materials adhere to regulatory guidelines.

Qualifications

Education:

• Bachelor’s degree in Business, Finance, or related field.
• Advanced degree (MBA, JD) is a plus.
• CPA is preferred.

Experience:

• 10 years of experience in family office services (including tax, accounting, estate planning).
• Proven track record of relationship building and client service excellence.

Soft Skills:

• Exceptional communication skills (written and verbal); comfortable presenting to senior stakeholders and clients.
• Strong organizational abilities; able to handle multiple projects and priorities simultaneously.
• Collaborative mindset; thrives in cross-functional environments and excels at stakeholder coordination.
• Problem-solving orientation with a proactive, results-driven approach.

Other Requirements:

• Ability to maintain discretion and confidentiality with sensitive client information.

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority.  Starting base salary range: $210,000-$240,000. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.

Equal Employment Opportunity

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

*Disclosures related to awards, recognitions, and rankings available here.

Salary : $210,000 - $240,000