DIRECTOR, RECONCILIATION & DATA QUALITY OPERATIONS

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100 year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s and Forbes among the nation’s top RIA firms, and as one of the industry’s best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Position Overview

The Director, Reconciliation & Data Quality will lead a dedicated onshore/offshore team responsible for ensuring the accuracy, completeness, and timeliness of data used at Cresset with the initial scope being data for trading in Charles River Development (CRD). The role establishes and runs the operating model to validate trade‑critical data flowing from Addepar and other upstream sources into CRD, manages daily exception processing and escalation, and drives root‑cause remediation by ensuring corrections are made at the appropriate source system (including Addepar) to prevent recurrence.

In Phase 2, the role expands the team’s scope to include reconciliations for positions, holdings, cash, and cost basis/tax lots, partnering with Trading, Portfolio Management, Operations, and Technology to strengthen controls, reduce operational risk, and improve scalability through workflow optimization and automation.

Key Responsibilities

Operating Model Leadership (Phase 1 priority)

• Establish and own the end‑to‑end operating model for trade‑critical data verification in CRD, including daily controls, exception management, triage, escalation, and resolution.
• Define what constitutes trade‑blocking vs non‑blocking issues and implement severity levels (e.g., P0/P1/P2) and response procedures.
• Ensure data issues are corrected at the right layer (source vs downstream), including making/overseeing corrections in Addepar when it is the appropriate system of record to prevent repeat breaks.

Reconciliations & Exception Management

• Oversee daily reconciliation processes and exception workflows across holdings/positions/security master/pricing/FX (Phase 1) and expand to positions, cash, and cost basis/tax lots in Phase 2.
• Implement standard operating procedures (SOPs), runbooks, checklists, and handoff routines to ensure reliable execution across onshore/offshore teams.
• Build clear break categorization, aging management, and root‑cause tracking to reduce repeats and drive structural fixes.

Team Leadership (Onshore Offshore)

• Manage and develop an onshore team and lead offshore resources (directly or via vendor partner), ensuring clear role definitions, performance expectations, and consistent quality.
• Implement a tiered support model (e.g., L1 offshore triage / L2 onshore SME escalation) with effective coverage and escalation pathways.
• Coach analysts on troubleshooting techniques, documentation standards, and operational controls.

Workflow Design, Process Improvement, and Change Management

• Design and implement new workflows for data validations, breaks, approvals, and evidence capture; continuously improve processes to reduce cycle time and manual effort.
• Partner with Technology and vendors to enhance data interfaces, monitoring, and reconciliation tooling; identify automation opportunities (rules, tolerances, matching logic, dashboards).
• Operate effectively in a rapidly changing environment, adapting priorities as onboarding, trading needs, and system changes evolve.

Controls, Governance, and Risk Management

• Establish robust controls including maker/checker, audit trails, entitlement governance, and documented approval standards for data corrections (especially for security master, mappings, restrictions, and cost basis).
• Own KPI reporting and governance forums (daily/weekly/monthly) with senior stakeholders; provide transparent reporting on break volumes, aging, time‑to‑detect/resolve, and repeat defects.
• Support internal/external audits and operational risk reviews related to data integrity and reconciliations.

Stakeholder Partnership

• Serve as the primary point of contact to Trading, Portfolio Management, Investment Operations, Compliance, and Technology for reconciliation and data quality topics.
• Communicate effectively during trade‑impacting incidents, providing clear status updates, ETAs, and mitigation plans.

Qualifications

• 7 years of relevant experience in investment operations / middle office / portfolio accounting / trading operations, with direct responsibility for reconciliations supporting a trading platform or portfolio accounting environment.
• Demonstrated experience running reconciliations and exception management processes for one or more of the following:
  • positions/holdings/cash reconciliations
  • pricing/FX reconciliations
  • security master / reference data integrity
  • cost basis / tax lot reconciliations (preferred)
• Proven people leadership experience, including managing offshore teams/resources (captive or outsourced) and implementing performance management, QA, and training routines.
• Strong process design capability: experience building new workflows, SOPs, controls, and operating cadence from the ground up.
• Ability to thrive in a fast‑paced, changing environment, managing shifting priorities while maintaining strong control discipline.
• Strong analytical and problem‑solving skills with a hands‑on approach to diagnosing breaks and driving root cause resolution.
• Strong communication skills: ability to translate operational issues into clear business impact for senior stakeholders.

Preferred Qualifications

• Experience with Charles River Development (CRD) and/or Addepar (or comparable trading and portfolio/accounting systems).
• Experience working with custodians, brokers, and data vendors (pricing, corporate actions, identifiers) and troubleshooting data issues across feeds.
• Experience implementing reconciliation tooling, dashboards, rule engines, and/or automation using SQL, Python, Alteryx, Power BI/Tableau (or similar).
• Familiarity with operational risk frameworks, audit evidence requirements, and SOX/controls environments (as applicable).

Key Competencies

• Operational rigor and control mindset (maker/checker, auditability, change discipline)
• Stakeholder management and executive communication
• Team leadership across time zones and cultures
• Continuous improvement / Lean mindset
• Ability to balance speed vs risk in trade‑impacting situations
• Strong judgment on “fix at source” vs tactical downstream corrections

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority.  Starting base salary range: $130,000 -$155,000.  Base salary is considered on factors including, but not limited to, relevant experience, licenses and certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.

Equal Employment Opportunity

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

*Disclosures related to awards, recognitions, and rankings available here.

Cresset refers to Cresset Capital Management, and all its respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducts advisory business under the names of Cresset Sports & Entertainment, CH Investment Partners, and Cresset Capital. Cresset provides investment advisory, family office, and other services to individuals, families, and institutional clients. Cresset also provides investment advisory services to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC is an SEC registered investment advisor. SEC registration does not imply any specific level of skill or training.

Salary : $130,000 - $155,000